> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Email Conversation
The **Email Conversation** action allows you to automatically send an ongoing conversation to a user or a team via email. This feature helps in notifying internal teams or agents about specific conversations based on workflow logic.
### **Topics covered:**
* [How to Configure](#how-to-configure)
* [Practical Example:](#practical-example)
### How to Configure
* Select the **Email Conversation** Action from the Action list onto your flow.
* When configuring the **Email Conversation** action, you will be required to provide the following details:
* **Name**: Assign a clear and descriptive name for the action to easily identify its purpose.
* **Description**: Offer a brief explanation of the action’s function.
* **Recipients:** Select individual users or teams to whom the email conversation should be sent.
* **Subject:** Define the subject line of the email.
* Click the **Save** button after entering all required information to save this configuration.
### Practical Example:
Let’s say you run a SaaS business, and your support team often gets follow-up queries from existing customers. To ensure continuity and quick resolution, you want any **returning customer’s new chat** to be **immediately forwarded to the relevant team or team member via email**.
