> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Go to Intent

The **Go to Intent** action allows your AI Agent to instantly jump to a specific intent-based flow at any point during the conversation. This is especially helpful when you want to re-route a user based on their input or choices without re-detecting the intent.

### **Topics covered:**

* [**How to Configure Go to Intent Action**](#how-to-configure-the-go-to-intent-action)
* [Practical Example](#practical-example)

### How to configure the Go to Intent action

* Navigate to the **left sidebar**, click **Execution Flows**.
* Click **New** to create a new flow or open an existing one
* Inside the flow builder, choose **Add Action** >> select **Go to Intent**

<img src="https://mintcdn.com/salesmate/IiccwDn0BOFjaUq_/DEC1.png?fit=max&auto=format&n=IiccwDn0BOFjaUq_&q=85&s=ecbe11b5c530831de3b9439e1019bfe7" alt="mceclip2.png" width="3360" height="2100" data-path="DEC1.png" />

* Once you have selected the Trigger, click , select the **Go to Intent** as an action.

<img src="https://mintcdn.com/salesmate/_HIRwWtR8qYU5VcV/ai-pilot/actions-ai-pilot/images/mceclip1-5.png?fit=max&auto=format&n=_HIRwWtR8qYU5VcV&q=85&s=f3d8f0481b3142141b1ffdbfc91d762e" alt="mceclip1.png" width="2280" height="1328" data-path="ai-pilot/actions-ai-pilot/images/mceclip1-5.png" />

Once selected, configure the following details:

* **Name:** Assign a meaningful name to this action for easy identification within your flow.
* **Description:** Optionally, describe the purpose of this action.
* **Intent Flow:** Select a predefined intent flow that should be executed further.

<img src="https://mintcdn.com/salesmate/v4tKfku_bYib_Z8E/ai-pilot/actions-ai-pilot/images/mceclip4-2.png?fit=max&auto=format&n=v4tKfku_bYib_Z8E&q=85&s=dd044e471b26763a07a2b3077e04b320" alt="mceclip4.png" width="2598" height="1334" data-path="ai-pilot/actions-ai-pilot/images/mceclip4-2.png" />

* Click **Save** once your configuration is complete.

### Practical Example

Once a chat is initiated on our website, I want to identify the type of support the visitor needs. Based on their response, the lead or contact will be routed to a relevant subflow, such as Technical Support, Billing & Invoice Support, or Order Status, for a more personalized and efficient experience.

<img src="https://mintcdn.com/salesmate/_HIRwWtR8qYU5VcV/ai-pilot/actions-ai-pilot/images/mceclip0-7.png?fit=max&auto=format&n=_HIRwWtR8qYU5VcV&q=85&s=d6f7cedea7eabfa7306bfb6ef2ca463d" alt="mceclip0.png" width="2874" height="1482" data-path="ai-pilot/actions-ai-pilot/images/mceclip0-7.png" />
