> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Message
The **"Message" action** allows agents to display a **custom message directly to customers during their interaction**. This can be useful for sharing important updates, guiding users through a process, or simply providing a friendly note or reminder. It gives you the flexibility to communicate clearly and contextually at any point in the workflow.
### **Topics covered:**
* [Steps to Configure the Message Action](#steps-to-configure-the-message-actionadd-the-action-select-the-message-action-agentfrom-the-list-of-available-actions)
* [Practical Use Case](#practical-use-case)
### Steps to Configure the Message Action:
* **Add the Action:** Select the Message – Action (Agent) from the list of available actions.
* **Enter a Name:** Give your action a meaningful name to help identify it later.
* **Add a Description (Optional)**: You can provide a short description for internal reference.
* **Write the Message:** Type the message that you want to display to your customers. You can personalize it using variables or dynamic content.
* **Preview Your Message:** Use the **Preview** button in the configuration popup to see how your message will appear.
* **Save**: Click **Save** to finalize and apply the configuration.
Once configured, the message will display based on your setup and will appear in the flow with the step name and message content visible.
### Practical Use Case
Imagine a user is browsing your pricing page and opens the chat to ask: **“What’s included in the Pro Plan?”** Instead of waiting for an agent, your Execution Flow detects this query and triggers a **Message Action**: **“Great question! The Pro Plan includes advanced analytics, priority support, and team collaboration tools.”** This delivers immediate value and keeps the user engaged without agent intervention.
