> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Basics of Flow Execution

AI Pilot Flows empower you to automate customer interactions effectively. To ensure optimal performance, it's crucial to understand the foundational rules and behaviors governing these flows.

### **Topics covered:**

* [Flow Structure & Triggers](#flow-structure-triggers)
* [Flow Initiation & Execution](#flow-initiation-execution)
* [Inbox & Messaging Behavior](#inbox-messaging-behavior)
* [Flow Continuity & Error Handling](#flow-continuity-error-handling)
* [Inbox & Messaging Behavior](#inbox-messaging-behavior)
* [Flow Continuity & Error Handling](#flow-continuity-error-handling)
* [Time & Condition Checks](#time-condition-checks)

### Flow Structure & Triggers

Each flow must have **only one trigger**. Supported variables include:**Smart Flow variables**(excluding record triggers)**AI Pilot variables**(global and local)**Custom variables** created by usersNote: System default variables are read-only and cannot be edited.If multiple flows match a trigger, the one with the **highest priority**(lowest numerical value) will execute.

### Flow Initiation & Execution

Flows commence when a visitor performs an action, such as opening a page or clicking a message.A flow starts **only when the visitor clicks** on the message, not merely upon receipt.Flows can be configured to run **once or multiple times** per visitor.

### Inbox & Messaging Behavior

AI Pilot conversations appear in the inbox **only if “Include Bot Messages” is enabled**. Interactive elements (like cards or carousels) must be displayed in **both the widget and inbox**. AI Pilot conversations are **excluded from the “Recent Conversations” widget**.

### Flow Continuity & Error Handling

If no input is received and there's no backup step, the flow remains inactive until the visitor responds.If a step expecting input is deleted, the flow restarts from the beginning upon the visitor's reply.If there's no subsequent step and no input expected, the flow concludes.If a flow doesn't save any data, a **"Restart Flow" option** becomes available to the visitor.Deleting a flow during an active conversation removes the chat.

### User Interaction & Data Management

Always collect the visitor's **email or phone number** to prevent errors when creating new contacts.If a team member responds during a flow, it terminates the ongoing flow\.Visitor activity logs display generic names like “Visitor 001” with a link to view the chat.

### Time & Condition Checks

If a visitor's system time is incorrect, Salesmate adjusts timestamps for consistency.Before displaying a flow message, the system verifies its active status, timing, and condition matches. The message is shown **only after the visitor replies**.