> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# New Conversation

The trigger **New Conversation** helps you start a flow whenever a new conversation begins on selected channels. It supports Web, WhatsApp, Facebook, and voice channels.

### **Topics covered:**

* [How To Configure New Conversation - Trigger (Agent)](https://support.salesmate.io/hc/en-us/articles/45879946769177-New-Conversation#h_01JVWDK06ZJRGCXVG43FF1HJ0R)
* [Practical Example](#practical-example)

### Steps to Configure

* Navigate to the **More Icon** from the left menu bar
* Click on the **AI Pilots**
* Select the **AI Pilot** from the drop-down.
* Go to **Execution Flows.**
* Click **Create New Flow.**
* Choose **Trigger - New Conversation.**

<img src="https://mintcdn.com/salesmate/v4tKfku_bYib_Z8E/ai-pilot/triggers-ai-pilot/images/mceclip0-2.png?fit=max&auto=format&n=v4tKfku_bYib_Z8E&q=85&s=f26aea231900db9c8ffed883519e3c11" alt="mceclip0.png" width="2860" height="1528" data-path="ai-pilot/triggers-ai-pilot/images/mceclip0-2.png" />

Fill in the configuration:-

* **Name:** Add a name for the trigger.
* **Description:** Add details to explain what the trigger does.
* **Channels:** Select at least one channel.
* **Web:** Triggers when a new chat starts from the Salesmate widget.
* [**Facebook:**](https://support.salesmate.io/hc/en-us/articles/25699791176857) Triggers when a new chat starts from Facebook.
* **WhatsApp:** Triggers when a new chat starts from WhatsApp.

### Practical Example

When a customer initiates a new chat via the **Skara Web Widget**, the **New Conversation** trigger activates an AI Pilot flow that:

* Greets the customer automatically.
* Collects basic information (like name, email, or issue type).
* Routes the conversation to the right team, such as **Sales** for pricing inquiries or **Support** for technical issues, based on user responses.

<img src="https://mintcdn.com/salesmate/v4tKfku_bYib_Z8E/ai-pilot/triggers-ai-pilot/images/mceclip1.png?fit=max&auto=format&n=v4tKfku_bYib_Z8E&q=85&s=01cb7dd189263bd2d426c357f529d2e3" alt="mceclip1.png" width="978" height="1204" data-path="ai-pilot/triggers-ai-pilot/images/mceclip1.png" />

This ensures quicker response times, reduces manual triage, and delivers a personalized experience across channels like **Web**, **WhatsApp**, **Facebook**, or **Voice**.

<Note>
  **Note:**

  * If a selected channel is not installed, you will see this message: \
    "You need to install the app first to configure its triggers, conditions, or actions."
  * If Unified Inbox is not active, this warning will appear: "You need to activate the Unified Conversation Inbox and connect this channel to configure the trigger."
  * If no voice number is assigned to the AI Pilot, you’ll see: "You need to add at least one number to the Voice Channel associated with this AI Pilot to receive and handle the incoming calls."
</Note>