> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't hear sound for calls?

If your team cannot hear the notification sound or sound during the calls or move directly to missed calls. Please take the following steps:**Quick Links**
[Chrome](#settings-for-chrome)
[Safari](#settings-for-safari)
[Firefox](#settings-for-firefox)

### Settings for Chrome

While you're using Salesmate in Chrome browser.

In the **address bar**, click the **padlock icon**. Navigate to '**Site settings**.'

<img src="https://mintcdn.com/salesmate/EkT6UeMKson4lDL5/built-in-calling-and-text/troubleshooting/images/mceclip0.png?fit=max&auto=format&n=EkT6UeMKson4lDL5&q=85&s=7a1706bf09ab75709ccacbf56225b1c0" alt="Screenshot_2023-05-31_at_12.58.06_PM.png" width="2838" height="1611" data-path="built-in-calling-and-text/troubleshooting/images/mceclip0.png" />

Then, make sure '**Sound**' is set to '**Allow**':

!\[Screenshot\_2023-05-31\_at\_1.02.17\_PM.png]\(./images/Screenshot 2023-05-31 at 1.02.17 PM.png)

### Settings for Safari

Access the following while using the Safari browser.

SafariPreferencesWebsitesAuto-Play

Then, make certain that '**yoursalesmatedomain.salesmate.io**' is set to 'Allow All Auto-Play':

<img src="https://mintlify.s3.us-west-1.amazonaws.com/salesmate/built-in-calling-and-text/troubleshooting/images/Safari_Pref_Website_AutoPlay_Allow.png" alt="Safari_Pref_Website_AutoPlay_Allow.png" />

### Settings for Firefox

Access the following while using the Firefox browser.

FirefoxPreferencesPrivacy & Security

Click '**Setting**' aligning to **Autoplay**:

<img src="https://mintcdn.com/salesmate/EkT6UeMKson4lDL5/built-in-calling-and-text/troubleshooting/images/mceclip0.png?fit=max&auto=format&n=EkT6UeMKson4lDL5&q=85&s=7a1706bf09ab75709ccacbf56225b1c0" alt="" width="2838" height="1611" data-path="built-in-calling-and-text/troubleshooting/images/mceclip0.png" />

Then, for '**yoursalesmatedomain.salesmate.io**,' modify the default to 'Allow Audio and Video' or establish a custom setting:While you're using Salesmate,

In the **address bar**, click the **padlock icon**. Navigate to the '**Connection Secure Settings**' section.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/salesmate/built-in-calling-and-text/troubleshooting/images/mceclip1.png" alt="" />

Click '**More information**'

<img src="https://mintcdn.com/salesmate/EkT6UeMKson4lDL5/built-in-calling-and-text/troubleshooting/images/mceclip2.png?fit=max&auto=format&n=EkT6UeMKson4lDL5&q=85&s=dd4cd122fc9127ecf93c1ac47b0510e2" alt="" width="397" height="226" data-path="built-in-calling-and-text/troubleshooting/images/mceclip2.png" />

Click '**Permissions**' tabUncheck, '**Use Default**'Select '**Allow Audio and Video**'

<img src="https://mintlify.s3.us-west-1.amazonaws.com/salesmate/built-in-calling-and-text/troubleshooting/images/mceclip3.png" alt="" />