> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do some SMS recipients see a Sender ID that is not my Salesmate number?

A sender ID is **an alphabetic name that identifies the sender of an SMS message**. Sender ID change may occur when you send messages from a number that is not local to your recipients, for example- when using a US number to send SMS to German mobile users, your sender ID appears on the recipient's device instead of a phone number. This is often done to comply with local regulations or to ensure the highest possible delivery rate for your messages.

<img src="https://mintcdn.com/salesmate/EkT6UeMKson4lDL5/built-in-calling-and-text/troubleshooting/images/mceclip2.png?fit=max&auto=format&n=EkT6UeMKson4lDL5&q=85&s=dd4cd122fc9127ecf93c1ac47b0510e2" alt="mceclip2.png" width="397" height="226" data-path="built-in-calling-and-text/troubleshooting/images/mceclip2.png" />

\*\*Note:\*\*Sender ID change will **not** occur when you send messages using a number from the same country as the recipient, for example- using a US number to send SMS to a US mobile user.Sender ID change does not negatively affect delivery quality, however, it means that replies from recipients will not be routed back to your number.