> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail Drop

Sales reps spend a lot of time doing cold calling and the majority of calls end in **voicemail**. Repeating the same message, again and again, can be hectic and by the end of the day, it loses energy to drop a compelling message to pursue a sale. With the Salesmate **voicemail drop** feature, you can store multiple pre-recorded messages and choose one to be auto-dropped when the call ends to a voicemail.

\*\*Note:\*\*The Feature is available on Business Plan and above only. The VM Drops can be uploaded/added by an Admin user only.

### **Topics covered:**

* [Uploading a pre-recorded voicemail message.](#uploading-a-pre-recorded-voicemail-message)
* [Recording an mp3 file.](#recording-an-mp3-file)
* [Drop a voicemail for an Outgoing Call.](#drop-a-voicemail-for-an-outgoing-call)

### Uploading a pre-recorded voicemail message

To upload a pre-recorded message in Salesmate.

Navigate to the **Profile icon** on the top right cornerGo to **My Accounts** Click on **Voicemail Drop**<img src="https://mintcdn.com/salesmate/EkT6UeMKson4lDL5/built-in-calling-and-text/voice-overview/images/mceclip0-6.png?fit=max&auto=format&n=EkT6UeMKson4lDL5&q=85&s=276c5d60641b8a47d9cf8db06d1e1e51" alt="mceclip0.png" width="2834" height="1600" data-path="built-in-calling-and-text/voice-overview/images/mceclip0-6.png" />

Click on Upload Audio

<img src="https://mintcdn.com/salesmate/iBPVeRXZ6co9j0U5/built-in-calling-and-text/voice-overview/images/mceclip3-5.png?fit=max&auto=format&n=iBPVeRXZ6co9j0U5&q=85&s=68ada284aa19802e76a1088da2afd54b" alt="mceclip3.png" width="2175" height="626" data-path="built-in-calling-and-text/voice-overview/images/mceclip3-5.png" />

* *Subject*\*- To choose a proper voicemail from multiple voicemails.

* **Upload MP3 File**- A pre-recorded message in MP3 format.

\*\*Note:\*\*The maximum size of an Audio file for upload is 5MB.

<img src="https://mintcdn.com/salesmate/iBPVeRXZ6co9j0U5/built-in-calling-and-text/voice-overview/images/mceclip5-4.png?fit=max&auto=format&n=iBPVeRXZ6co9j0U5&q=85&s=f6e0ab47d4a3c694fbe17c784571e57b" alt="mceclip5.png" width="1650" height="930" data-path="built-in-calling-and-text/voice-overview/images/mceclip5-4.png" />

Click \*\*"Save".

* \*\* Similarly, additional files can be uploaded to be used as VM Drops.You can also update and remove the uploaded file via Edit and remove option.

<img src="https://mintcdn.com/salesmate/iBPVeRXZ6co9j0U5/built-in-calling-and-text/voice-overview/images/mceclip1-5.png?fit=max&auto=format&n=iBPVeRXZ6co9j0U5&q=85&s=bdc76238cbc9e485a856ec605f12aa9d" alt="mceclip1.png" width="2318" height="404" data-path="built-in-calling-and-text/voice-overview/images/mceclip1-5.png" />

### Recording an MP3 file

These days there are many tools available on your desktop or mobile apps to record MP3 files.

Recording using
[QuickPlayer.](#uploading-a-pre-recorded-voicemail-message)
Record MP3 online via
[your browser](https://online-voice-recorder.com/)

### Drop a voicemail for an outgoing call

While you are on an outgoing (outbound) call and as soon as you hear the voicemail beep, click on the **drop voicemail button** and choose one of the pre-recorded messages. The voicemail will be dropped to the customer in the background, and you may continue your work henceforth.

<img src="https://mintcdn.com/salesmate/iBPVeRXZ6co9j0U5/built-in-calling-and-text/voice-overview/images/mceclip2-5.png?fit=max&auto=format&n=iBPVeRXZ6co9j0U5&q=85&s=2ca4fc36547696b9989fe58b55a0f81e" alt="mceclip2.png" width="1396" height="875" data-path="built-in-calling-and-text/voice-overview/images/mceclip2-5.png" />

**Note:** If you have dropped a VM to a customer, then the call discard option will not be visible in the calling widget. So that a recording can be dropped in the background and it gets auto-associated with the customer's timeline.