> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is contact impersonation

When a new visitor starts a chat with you, he might share an email address that might not belong to him.

* If Skara cannot identify the visitor as a [verified contact](https://support.salesmate.io/hc/en-us/articles/360058808931) i.e. the email shared by the visitor belongs to him or not, then messenger will show an impersonation warning with every chat message sent by this visitor.
* Skara will auto consolidate contact information once the visitor is identified as verified contact after login or signup.
* The impersonation warning is removed once the visitor identifies himself by logging in with the same email in Skara.

<img src="https://mintcdn.com/salesmate/jzstQk5G3NgTop83/Screenshot2025-11-14at2.36.15PM.png?fit=max&auto=format&n=jzstQk5G3NgTop83&q=85&s=e702f4445eb18e153969e6c39400100e" alt="Contact impersonation warning" width="1742" height="1002" data-path="Screenshot2025-11-14at2.36.15PM.png" />

<Note>
  **Note:** This impersonation warning is only visible on the inbox side to users of the messenger.
</Note>