> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure your office hours and availability

Users can set **Office Hours** to let their customers know about your **Business Timings** and when their conversation can get a response. Once the Chats is successfully [installed](#users-can-set-office-hours-to-let-their-customers-know-about-your-business-timings-and-when-their-conversation-can-get-a-response), you can set up the working hours and availability that will be visible to your website visitors in the Chat widget.

To set your Availability,

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Inbox Settings** on bottom left.
* Select a **Channel** from the list of the available channels

<img src="https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.02.14PM.png?fit=max&auto=format&n=dHFCJZ3lmK1KTyKH&q=85&s=a49d4dd908025c905f8b52ea46d425e0" alt="Open Chat settings" width="3360" height="2100" data-path="Screenshot2025-11-14at4.02.14PM.png" />

* Switch to the **Availability** tab and select the **timezone** in which your team operates

<img src="https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.06.59PM.png?fit=max&auto=format&n=dHFCJZ3lmK1KTyKH&q=85&s=8e3c636f48261f09aa735405c8112242" alt="Select timezone" width="3360" height="1290" data-path="Screenshot2025-11-14at4.06.59PM.png" />

* Set your **working hours** from the option available and you can add more **hours** if your team operates in different time zones

<img src="https://mintcdn.com/salesmate/D0SDsJLAyb4u7TIo/chats/configuring-the-salesmate-chats/images/007-set-working-hours-14113952104729.png?fit=max&auto=format&n=D0SDsJLAyb4u7TIo&q=85&s=e7d649835c02c58710743a79b5c5fb69" alt="Set working hours" width="1506" height="1550" data-path="chats/configuring-the-salesmate-chats/images/007-set-working-hours-14113952104729.png" />

<Note>
  **Note:** By default, the working hours are set to **Weekdays (9 AM - 5PM)** and if you remove all hours then it would mean your team is available 24x7.
</Note>

* Set the **expected response time** for your customers on how quickly they can get a response from you, choose from the below options:
  * In a few minutes
  * In a few hours
  * In a day
  * Don't show response time

<img src="https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.24.19PM.png?fit=max&auto=format&n=dHFCJZ3lmK1KTyKH&q=85&s=51e5b3f8fae2fd8737eadec4772c1309" alt="Set expected response time" width="2662" height="1714" data-path="Screenshot2025-11-14at4.24.19PM.png" />

* Once done, hit the **Update** button to save your changes.