> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure email requirement to start conversation?

By default, the Chats has been set up in such a way that it auto asks for the name and email address when the user hasn't responded to the visitor within 2 minutes. But you can configure the name and email requirement for starting a new conversation where you can decide on capturing the name & email address of the visitor whenever they start a new chat so that you can always get back to them in the future if required.

To change these settings, follow the below steps:

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Chat Settings** on bottom left **.**

<img src="https://mintcdn.com/salesmate/l9lRPUMtxWzQCwQW/Screenshot2025-11-14at6.24.01PM.png?fit=max&auto=format&n=l9lRPUMtxWzQCwQW&q=85&s=02b6d83cc3a1744ba20fe5e7e9056fca" alt="Open Chat settings" width="3360" height="2100" data-path="Screenshot2025-11-14at6.24.01PM.png" />

* Switch to the **Require Details** tab and select the option which fits your requirement.
* Select when you want to ask for the name & email address for starting a new conversation:
* **Only outside office hours:** Chats will ask for the name and email address whenever the visitor starts a new conversation outside your working hours. [Learn more about how to set up office hours](/chats/configuring-the-salesmate-chats/configure-your-office-hours-and-availability).
* **Always:** Chats will ask for the name and email address every time the visitor starts a new conversation, no matter what time it is.
* **Never:** In this case, the visitor can start a new conversation and won't be asked for the name & email address.
* Hit the **Update** button to save your changes.

<img src="https://mintcdn.com/salesmate/l9lRPUMtxWzQCwQW/Screenshot2025-11-14at6.27.22PM.png?fit=max&auto=format&n=l9lRPUMtxWzQCwQW&q=85&s=4416f9e2f59f9f855b9802ad4f4a5381" alt="Configure email requirement to start conversation" width="3360" height="2100" data-path="Screenshot2025-11-14at6.27.22PM.png" />

<Note>
  **Note:**

  * In all the above cases, Chats automatically asks for the name and email address of visitor, if they don't receive any response within 2 minutes. This only happens if Salesmate does not recognize the visitor i.e. if the name and email address are captured previously then it won't be asked.
  * Only users with ["Manage Chat Settings" permission](/chats/working-with-salesmate-chats/chat-permissions) can access the above settings.
</Note>