> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Prevent replies to a closed conversation

Now you can choose if your customer or visitor can reply to a closed conversation or not. Also, please select the number of days a conversation can remain active to receive replies after marking it closed.

### Configure setting to prevent replies

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Inbox Settings** on the bottom left.

<img src="https://mintcdn.com/salesmate/v1s7iAXEcjFRz-Rd/Screenshot2025-11-17at11.18.39AM.png?fit=max&auto=format&n=v1s7iAXEcjFRz-Rd&q=85&s=961690c9e8d0c6b883c4ae755599510e" alt="Open Chat settings" width="3360" height="2100" data-path="Screenshot2025-11-17at11.18.39AM.png" />

* Click the **Channels** option in the left sidebar.
* Click on **Skara Chat**.

<img src="https://mintcdn.com/salesmate/v1s7iAXEcjFRz-Rd/Screenshot2025-11-17at11.21.08AM.png?fit=max&auto=format&n=v1s7iAXEcjFRz-Rd&q=85&s=c28857561e296eabf0f41d3ae9af4cc3" alt="Select Salesmate Chat channel" width="3360" height="2100" data-path="Screenshot2025-11-17at11.21.08AM.png" />

* Select the **Web Widget** tab
* Go to **Conversations**
* You can configure different options for **visitors and contacts**.
* Enable **Prevent replies** to the closed conversation.

<Note>
  **Note:** The system recommends a 3-day limit by default to prevent replies in closed conversations.
</Note>

<img src="https://mintcdn.com/salesmate/uSSydltlOkWCzubg/Screenshot2025-11-17at11.57.31AM.png?fit=max&auto=format&n=uSSydltlOkWCzubg&q=85&s=7ba2e5292ef653705c00ad6c23c2756d" alt="Prevent replies to a closed conversation" width="3360" height="2100" data-path="Screenshot2025-11-17at11.57.31AM.png" />

* Once enabled, you can also choose the number of days until replies will be accepted after closing the conversation. In short, the conversation can be reopened within that time.
* Once this limit is exceeded, the system won't allow the customer or visitor to reply in a closed conversation.

### What do customers see on the widget?

* Contacts or visitors can always see the closed conversations but can't post any new replies. The system will encourage them to boot a new conversation for further queries. Such a mechanism is helpful to keep conversations more organized and helps measure the effectiveness of teammates for replying and closing conversations on time. 

<img src="https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/configuring-the-salesmate-chats/images/034-what-customers-see-on-the-widget-4406944722969.png?fit=max&auto=format&n=lFksaO0ddiIhXJPw&q=85&s=22b97ebc90c2faedb5f5cfb98707bdfb" alt="What customers see on the widget" width="401" height="695" data-path="chats/configuring-the-salesmate-chats/images/034-what-customers-see-on-the-widget-4406944722969.png" />

<Note>
  **Note:**

  * Only users with [“Manage messenger settings” permission](/chats/working-with-salesmate-chats/chat-permissions) can access this setting.
  * If a contact replies to a closed conversation via email, then that message will start a new conversation if the time limit has been reached, otherwise, the conversation will be reopened and the message will be posted.
  * If the user replies in a closed conversation, then the conversation will be reopened and a message will be posted, as these settings do not affect the user behavior.
</Note>