> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up the welcome message

A User can set a custom message while [installing Chats](#a-user-can-set-a-custom-message-while-installing-chatshttpssupportsalesmateiohcen-usarticles360058369732-which-can-also-be-updated-with-the-course-of-time-as-and-when-needed-by-following-the-below-mentioned-steps), which can also be updated with the course of time as and when needed by following the below mentioned steps. The welcome message will be visible to your **website visitors** when they open the chat widget installed on your website.

### Open Chat settings

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Inbox Settings** on bottom left.
* Click **Channels** and select one from the available channels in your Unified Inbox.

<img src="https://mintcdn.com/salesmate/v1s7iAXEcjFRz-Rd/Screenshot2025-11-17at11.18.39AM.png?fit=max&auto=format&n=v1s7iAXEcjFRz-Rd&q=85&s=961690c9e8d0c6b883c4ae755599510e" alt="Open Chat settings" width="3360" height="2100" data-path="Screenshot2025-11-17at11.18.39AM.png" />

### Customize the welcome message

* Here the **Welcome Message** tab is opened by default.
* You can put any **Greeting** message to welcome your customers on the platform in the field shown below for example '*Hello there!*'
* Also, a **Team Introduction** message to say how you can help your customers.
* Which will be reflected in the live preview of the widget on the left side. 

<img src="https://mintcdn.com/salesmate/yKORfkfCRxhEuUkm/Screenshot2025-11-17at12.27.19PM.png?fit=max&auto=format&n=yKORfkfCRxhEuUkm&q=85&s=dd426aa3a49c5f5f4f4db3e4669cb81f" alt="Customize the welcome message" width="3360" height="2100" data-path="Screenshot2025-11-17at12.27.19PM.png" />

* You can also change the name of your workspace by updating value in **Workspace name**
* Once you are done, hit the **Update** button to save your changes.

<Note>
  **Note:** Only users with [“Manage chat settings” permission](#a-user-can-set-a-custom-message-while-installing-chatshttpssupportsalesmateiohcen-usarticles360058369732-which-can-also-be-updated-with-the-course-of-time-as-and-when-needed-by-following-the-below-mentioned-steps) can access this setting.
</Note>