> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # View Canned Response Insights Canned Responses are very handy when it comes to quick messaging, and share quick replies like greeting text, or answers to some common questions. [Learn more about Canned Responses.](https://support.salesmate.io/hc/en-us/articles/360061360832) Now you can even view some stats for the canned responses which were sent to customers and the canned responses which got opened by customers. This data plays a major role in reports and analytics to understand more about your customers. To view a canned response, you need ["Manage Canned Responses" permissions](https://support.salesmate.io/hc/en-us/articles/360058438992), if you have then simply follow the steps: * Go to **Chat** from the left menu panel. * Click on **Chat settings** available on the footer of the chat listing column. * Select **Canned Responses** option in the left sidebar. * Pick a canned response from the list and click on its name. Canned response listing * !\[]\(./View Canned Response Insights – Salesmate\_files/d2580a59-e412-e8d7-3ca1-40c535004f8b) System will redirect you to the detail page and you'll see the chart. Canned response insights * By default, the chart displays results of last 30 days but you can change that by selecting any option provided in the duration. **Note:** You can also perform edit, archive and unarchive operation on the canned response from this screen.