> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Activating the Skara Chats

This guide will help you get started with **Skara Chats**, There are basically 5 easy steps to activate the chats in your account and install its widget on your website but you need to have an admin account first.

### **Topics covered:**

* [Install Chats](#install-chats)
* [Creating your workspace](#creating-your-workspace)
* [Inviting users to the workspace](#inviting-users-to-the-workspace)
* [Customizing and Personalizing your Chat](#customizing-and-personalizing-your-chat)
* [Installing the Skara Chats on your website](#installing-the-salesmate-chats-on-your-website)

### Install Chats

* Activate
* [Unified Conversation Inbox](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site) to [Install Skara Chats](#installing-the-salesmate-chats-on-your-website)
* Select **Skara Chat** and click on the **Install** option.

<img src="https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at5.24.20PM.png?fit=max&auto=format&n=WwNX1MkLpJgwDIQz&q=85&s=530473bf0b73b7595f2aece07674f3de" alt="Install Salesmate Chats" width="2451" height="1080" data-path="Screenshot2025-11-17at5.24.20PM.png" />

<Note>
  **Note:** Make sure to check the expiry date mentioned just above the activate button for your trial account of the Chats.
</Note>

### Creating your workspace

Here you need to fill in the following information:

* **Workspace name**: It will be visible to your website visitors when they'll start a conversation.
* **Team Intro**: Write your welcome message
* To adhere to the compliances you would need to accept the "[Terms & Conditions](https://www.salesmate.io/tos/)" and "[Privacy Policy](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site)"

<img src="https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at4.34.30PM.png?fit=max&auto=format&n=WwNX1MkLpJgwDIQz&q=85&s=0181843b6195948d84ff6e83b5f4dd1c" alt="Create your workspace" width="2592" height="1028" data-path="Screenshot2025-11-17at4.34.30PM.png" />

* Select I agree to the "Terms & Conditions" and "Privacy Policy" option once you have read it.
* Click on the **Create New Workspace** button.

### Inviting users to the workspace

Now you can invite some users to your workspace who will be communicating with your website visitors. It can be done in two ways:

* **Invite Everyone to Chat:** This will allow everyone with a chat license to respond to the channel’s conversations

<img src="https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at5.30.48PM.png?fit=max&auto=format&n=WwNX1MkLpJgwDIQz&q=85&s=56ce92ea1d2a61855cba8c82d54de989" alt="Invite users to workspace" width="1794" height="404" data-path="Screenshot2025-11-17at5.30.48PM.png" />

* **Invite selected Users:** This will allow only the selected Users with a chat license to respond to the channel's conversations

<img src="https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at6.00.45PM.png?fit=max&auto=format&n=WwNX1MkLpJgwDIQz&q=85&s=c4f5634e45a23e06508f89e164e7c8be" alt="Invite selected users to workspace" width="1928" height="476" data-path="Screenshot2025-11-17at6.00.45PM.png" />

* Once you have selected the users for your Chats, you can click on the **Next** button to Setup [Appearance](/chats/configuring-the-salesmate-chats/configure-chats-appearance).

### Customizing and Personalizing your Chat

* Here you can customize the appearance of the Chats widget which will appear on your website to the visitors, either you can go with the default settings or [Learn to customize your Chat later](/chats/configuring-the-salesmate-chats/configure-chats-appearance)

<img src="https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/installing-salesmate-chats/images/007-customize-your-chat-31660048473753.png?fit=max&auto=format&n=lFksaO0ddiIhXJPw&q=85&s=64d8933d270a2ff54a19fed30d1a4174" alt="Customize your Chat" width="2492" height="1716" data-path="chats/installing-salesmate-chats/images/007-customize-your-chat-31660048473753.png" />

* Click on the **Finish** button to save your changes.

### Installing the Skara Chats on your website

* Here you'll see some code, which you need to copy and paste before the `</body>` tag of every HTML page of your website where you want the chats widget to appear.

<img src="https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at6.28.10PM.png?fit=max&auto=format&n=WwNX1MkLpJgwDIQz&q=85&s=b87e8a8d09c0f57147dae81d21e1a625" alt="Install Chats code" width="3360" height="1700" data-path="Screenshot2025-11-17at6.28.10PM.png" />

* Click on the **Done** button, and Voila! It's all done. 😃

You are ready to chat with your customers.

### FAQ's

**How can I install the messenger code on the WordPress site?**

* **SM:** Please follow the below steps to paste the messenger code into your WordPress site.
* Login to your WordPress Store
* Navigate to the Plugins section
* Click on Add New and Search for Skara Messenger from the search bar.
* Click on Install Now on the Skara Messenger’s Plugin.
* Once it is installed, click on Activate.
* Now go to the Salesmate Messenger and enter the Workspace ID, AppKey, and Tenant ID from the [Messenger code](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site).

You can refer to the detailed guide video below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/ZMCNAzJGmr8" title="YouTube video" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

**How can I install the messenger code on the BigCommerce store?**

* **SM:** Please follow the below steps to paste the messenger code into your BigCommerce Store.
* Log in to your BigCommerce Store.
* From the left panel, Go to the Channel Manager section
* Under Storefront, navigate to Scripts.
* Click on Create a Script
* Now add the Name and Description of the script
* Keep the location of the page as Footer
* Now select “All Pages,” where the script will be added
* Move ahead by keeping the Script Category as “Essential”
* Select Script Type as “Script”
* Under the Script Content, place the messenger code.
* Paste this code in the script content section.
* Now update one line of the script below the tenant\_id that is "hide\_default\_launcher: true". This code hides the launcher icon yet keeps the tracking on.

You can also refer to the detailed guide video below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/1_7w1TfdNwU" title="YouTube video" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />