> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Personalize Assignment Preferences

Choose if an unassigned conversation should be auto-assigned to you when posting a reply inside. 

**To personalize assignment preference, follow these steps**

* Click on **Unified inbox**
* Head to **Chat Settings** on bottom left.

<img src="https://mintcdn.com/salesmate/1Bt-g1tYfildQTO9/Screenshot2025-11-17at4.15.26PM.png?fit=max&auto=format&n=1Bt-g1tYfildQTO9&q=85&s=d288c00252fcb645b229bb2b50774466" alt="Salesmate chat settings navigation" width="2880" height="1640" data-path="Screenshot2025-11-17at4.15.26PM.png" />

* Switch to **My Preferences** in the left sidebar
* Click on the "**Assignment Preference**" tab.
* Select your preference.
* Assign conversation to me 
* Keep it unassigned

<img src="https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/manage-chat-preferences/images/006-personalize-assignment-preferences-31703886546841.png?fit=max&auto=format&n=lFksaO0ddiIhXJPw&q=85&s=3800e2ead6c40ac8ea869d2ffa60b37e" alt="Personalize Assignment Preferences" width="2286" height="1365" data-path="chats/manage-chat-preferences/images/006-personalize-assignment-preferences-31703886546841.png" />

* Hit the **Update** button to save your changes

* These changes will reflect in your inbox once a new conversation is created, it will assign to you if you reply inside an unassigned conversation (as per the settings configured in the above image).


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