> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Creating and Managing Canned Responses With this article you would be able to speed up your responses with customizable and swift repeatable actions, narrowing down on expected response time. **Canned Responses** helps rep's to optimize swift replies with a single click, giving you the flexibility to tweak them for a personal experience. ### **Topics covered:** * [How to Create Canned Responses](#how-to-create-canned-responses) * [Managing Canned Responses in Folders](#managing-canned-responses-in-folders) * [Using Canned Responses in Chat](#using-canned-responses-in-chat) * [Manage Canned Responses](#manage-canned-responses) ### **How to Create Canned Responses** To create a Canned Response, please follow the below-mentioned steps: * Navigate to **Conversations Icon** on the left menu bar * Click on **Chats** * Head to **Chat Settings** on bottom left Chat settings navigation * Select **Canned Responses** in the settings menu * Click to **Create + New Response** Create new canned response * Provide the **Title** and **Response Message** * Choose the **Folder** if you want to categorize or group canned responses. Canned response creation * Hit **Save** - While you provide a **Title** in the Canned Response, make sure it has proper reference as it will be the primary way your teammates will **search** for, **share** and use **Canned Responses**, so make it more clear and concise. - You can apply **attributes** e.g. \{\{Contact.name}} to address your Customers and Leads, Salesmate offers Merge Fields for all available Custom Fields in the account. - The content is not sent immediately when you apply the Canned Responses, so you’ll always have the opportunity to customize it further. ### **Managing Canned Responses in Folders** * Canned Responses can be organized in different folders to avoid clutters and provide better visibility while selecting the required saved reply, reducing the search efforts. Follow the below-mentioned steps to Create Folders:- * Under Canned Responses, Select **Folder** Dropdown * Click on "**Create a New Folder**" Create new folder for canned responses **Using Canned Responses in chat** For effective and fast response paste one of the **Canned Responses** during the chat conversation, it will help your team save abundant time and typing constraints. * Users can type the **\symbol** in the **Reply** field to quickly find the reply that fits the context. * Alternatively, you can hit the corresponding **Canned Responses** label and search through all of your saved responses. Using canned responses in chat ### **Manage Canned Responses** Canned Responses can be **Edited** or**Archived** as and when needed by following the below steps : * Go to **Chats** * Click on **Chat settings**-**Canned Responses** * Hover over **Actions** Menu against the Canned Response * Hit **Edit** or **Archive** as Required Manage canned responses **Note:** You can only create and manage Canned Responses if you have the [permission to "Manage Canned Responses"](https://support.salesmate.io/hc/en-us/articles/360058438992) otherwise you can only use canned responses.