> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ignore internal email addresses

You can now add the email addresses to the ignore list that you want to ignore if included in **To** or **CC** recipients, as sometimes it may happen that your customers include one of your teammate’s email or companies email in **To** or **CC** which will be added as a participant in the conversation on inbox, but Now you can avoid that from happening.

### How to ignore the company's internal email addresses?

Just follow the below steps to add an email address to the ignore list:

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Inbox Settings** on bottom left.

<img src="https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/024-chat-settings-31719832783257.png?fit=max&auto=format&n=HdUJmZhzJAWLsUG-&q=85&s=f1f5f3145ac042a32700c55bfa6c6ead" alt="Chat settings" width="2507" height="1476" data-path="chats/working-with-salesmate-chats/images/024-chat-settings-31719832783257.png" />\* Click on the **Email Forwarding** option in the left sidebar,

* Switch to the tab **Ignore Internal Email Addresses**
* Enter the email address in the given field that you want to avoid getting added to a conversation, if included in **To** or **CC**
* Click on the **Add** button to add the email to the list.

<img src="https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/025-ignore-internal-email-addresses-31719900896921.png?fit=max&auto=format&n=HdUJmZhzJAWLsUG-&q=85&s=dff8b1862ca5ec88fbd45b5bf3b10348" alt="Ignore internal email addresses" width="2288" height="768" data-path="chats/working-with-salesmate-chats/images/025-ignore-internal-email-addresses-31719900896921.png" />

Where,

* You can also add the whole group of the company's emails by using ‘\*’ for example, [**@your-domain.com**](http://your-domain.com/)
* You can also remove an email from the list by clicking on the Delete link button displayed in the table, and then confirm the action.

<img src="https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/026-ignore-internal-email-addresses-list-31719900910617.png?fit=max&auto=format&n=HdUJmZhzJAWLsUG-&q=85&s=c857fd8d24302f4e79ab81e1f9269f51" alt="Ignore internal email addresses list" width="2288" height="940" data-path="chats/working-with-salesmate-chats/images/026-ignore-internal-email-addresses-list-31719900910617.png" />

* Any emails added or removed will take effect immediately after the action is completed.

For more information on [Email Forwarding visit this page](https://support.salesmate.io/hc/en-us/articles/4402552756365).
