> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Share Unified Inbox Transcript with your customers

The conversation we do on chats usually tends to miss when you need it the most, but with the feature to download /email transcript you can easily download the important conversation and have it stored with you for future reference.

### How Skara users can download or Email transcripts?

* Send chat transcripts to your customers as a text file or directly via email.

* Skara messenger allows you to download or email a copy of the conversation history - chat transcript, and share it with your customers.

* Customers and Visitors can also download the transcript via Unified inbox or request it at any time during a chat session.

* **To download the transcript, please follow the below steps:**

* Go to Unified inbox and open the required conversation

* Click on the **More Icon** shown as three dots at the top of the conversation panel

* Click on the **Download Chat** option

* Choose **Export as text** option

* Chat transcript will download in the form of a **text** file

* User's can further share the text file as an **attachment** to an email.

<img src="https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/062-download-chat-transcript-50802701025049.png?fit=max&auto=format&n=aO_HXIaHSYKHRI5z&q=85&s=af27538c7bc32447d8452237908fba0b" alt="Download chat transcript" width="3360" height="2100" data-path="chats/working-with-salesmate-chats/images/062-download-chat-transcript-50802701025049.png" />

* **Sample Format of Text Transcript:**

<img src="https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/063-chat-transcript-sample-31810523747993.png?fit=max&auto=format&n=aO_HXIaHSYKHRI5z&q=85&s=ddebd2be8ce045e7140fd21f74b2c2af" alt="Chat transcript sample" width="1364" height="634" data-path="chats/working-with-salesmate-chats/images/063-chat-transcript-sample-31810523747993.png" />

* *To email the transcript, please follow these steps:*\*
* Go to **Unified inbox** and open the required conversation
* Click on the "**Action**" button shown as three dots at the top of the conversation panel
* Click on the **Email Chat** option
* A popup will appear
* Filled with the primary contact's email address, but you can change it
* Review the email provided in the **To** field, change if required
* Hit **Send**
* The chat transcript will be sent to the email address as mentioned below

<img src="https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/064-email-chat-transcript-31810540114073.png?fit=max&auto=format&n=aO_HXIaHSYKHRI5z&q=85&s=a897c26a68b72adb169e101a2294a300" alt="Email chat transcript" width="1487" height="427" data-path="chats/working-with-salesmate-chats/images/064-email-chat-transcript-31810540114073.png" />

### **Chat transcript contains the following information:**

* Date and time with timezone
* Conversation start date and time
* All replies in the conversation with respective timestamps
* Name of participants that is customer and agents involved in the conversation
* Name of files, attachments shared in the conversation
* Date and time of transcript export

<Note>
  **Note:** By default, the email transcript is sent from [noreply@salesmatemail.com,](#how-salesmate-users-can-download-or-email-transcripts) but If the user wants to send the email from his domain, then [Salesmate also allows
  that by enabling
  DKIM](https://support.salesmate.io/hc/en-us/articles/360006983771), and then the transcript will be sent from the user's email address instead of [noreply@salesmatemail.com.](#how-salesmate-users-can-download-or-email-transcripts)
</Note>