> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Sort the conversations You can sort the conversations based on **Newest**, **Oldest**, **Waiting longest**, and **Priority.** * **Newest** - This shows you the conversation having the most recent activity. So the conversation with the most recent activity will appear at the top. * **Oldest** - This shows you the conversation that has the oldest activity. * **Waiting longest** - Shows the conversations in order of how long the contact has been waiting for a response. And if the client has made additional responses or if there are internal notes or activities, the first date on which the conversation has not received a response from the user is used. * **Priority** - Shows the flagged conversations at the top with the most recent activity [Learn More](https://support.salesmate.io/hc/en-us/articles/360058891771) Sort chat conversations