> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Start conversations via email
* You can use Skara Unified inbox to support the traditional ticketing system too. You can forward your support queries to Chats default email address and it will auto-create the conversations inside. The users can reply to those conversations and the customer will receive those replies via email in the form of a chat conversation.
### Where to find the Chat inbox email address?
* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Chat Settings** on bottom left\*\*.\*\*
* Click on the **Email Forwarding** option in the left sidebar,
* You can click to copy that email address and set up a forwarding rule inside your email account to auto-create conversations for every email you receive on your email account.
**Notes:**
* The subject of the email becomes the conversation's title when a conversation is created.
* The body of the email becomes the conversation message.
* If you have disabled the attachments then any attachments associated with the email will be dropped.
* Avoid company's email addresses getting added to a conversation by adding them to [ignore list](https://support.salesmate.io/hc/en-us/articles/4407250022029).