> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Using notes and mentions inside Unified Inbox conversations ### Notes are used for the internal purpose to discuss cases with your teammates. You can use mentions inside notes to raise a question, send a reminder, or make your teammates aware of the last point of discussion. ### Mentioning a teammate or user inside a note * Just type "**@**" to see the list of users and teams, and then you can choose them accordingly. The mentioned users and members of mentioned teams will receive a push or email notification alert based on their preferences. * In Unified inbox, you can add a note to a conversation. Using notes and mentions inside Chat conversations