> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Full Email Sync

Salesmate offers **full (two-way) email sync**, which allows you to **send emails** from Salesmate and **automatically log replies**.

If Salesmate system folders already exist in your email folders list as custom folders, duplicate folders (with the same name) may be created in Salesmate.

***

### **Topics covered**

* [Configure the Google Account](#configure-the-google-account)
* [Configure the Microsoft Account](#configure-the-microsoft-account)
* [Sync Folders](#sync-folders)
* [Delete and Archive Options](#delete-and-archive-options)
* [Disable Sync](#disable-sync)
* [Stop Sync](#stop-sync)

### **To Set Up Your Full Email Sync or Change Your Email Settings**

1. Navigate to the **Profile icon** on the top-right corner.
2. Click on **Go to My Account**.
3. Head to **Email Settings** → **Full Email Sync**.

<img src="https://mintcdn.com/salesmate/7ijlFeFyTz2HGn_f/emails/personal-inbox/images/mceclip0-3.png?fit=max&auto=format&n=7ijlFeFyTz2HGn_f&q=85&s=f1592afb5dacb30f61ae4a9528b51a88" alt="mceclip0.png" width="2740" height="1373" data-path="emails/personal-inbox/images/mceclip0-3.png" />

**OR**

* Navigate to your **Email icon** on the left menu bar.
* Click on **Email Settings** at the bottom left.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip1-2.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=88224f52a92c73e20acbe0d24b1ada1d" alt="mceclip1.png" width="2742" height="1710" data-path="emails/personal-inbox/images/mceclip1-2.png" />

From here, select the type of email account you’d like to sync.\
The folder listing will initiate, and syncing will start automatically.

***

### **Configure the Google Account**

To configure a **Google Email account** for full email sync:

1. Select **Google** as your email provider.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip2.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=20b51a92d8e169ebced0b810ed5bee8a" alt="mceclip2.png" width="2182" height="1259" data-path="emails/personal-inbox/images/mceclip2.png" />

2. **Choose** an account to continue to **Salesmate.io**.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip11.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=faf6560cf1a5773a92fb2a31871adfcb" alt="mceclip11.png" width="2316" height="1010" data-path="emails/personal-inbox/images/mceclip11.png" />

3. Provide necessary **permissions** for access.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip21.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=50f14a3196755645e252bc3f26c4c5de" alt="mceclip21.png" width="2458" height="1483" data-path="emails/personal-inbox/images/mceclip21.png" />

After selecting your Google account, choose the one you wish to configure for full email sync.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip4.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=647dd7ef6c49e3a82036972664ef8431" alt="mceclip4.png" width="3348" height="1937" data-path="emails/personal-inbox/images/mceclip4.png" />

***

### **Configure the Microsoft Account**

To configure a **Microsoft/Office 365** account for full email sync:

1. Select **Office 365** or **Exchange Office** as your email provider.
2. You can configure both **Online Microsoft Email** and **Online Business** accounts for synchronization.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip3.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=2069f21448e0e80513b0594d2a6b1b66" alt="mceclip3.png" width="2176" height="1268" data-path="emails/personal-inbox/images/mceclip3.png" />

3. After selecting the provider, choose your account for sync.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip22.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=3686fceac180372be8d42764d4234d58" alt="mceclip22.png" width="2482" height="962" data-path="emails/personal-inbox/images/mceclip22.png" />

4. Enter your password.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip31.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=3912f5113b86e1dba8aec47c7e1a153e" alt="mceclip31.png" width="2175" height="817" data-path="emails/personal-inbox/images/mceclip31.png" />

You can also configure **self-hosted Microsoft Email** accounts for full email synchronization.

<img src="https://mintcdn.com/salesmate/7ijlFeFyTz2HGn_f/emails/personal-inbox/images/Full-Email-Sync-6.png?fit=max&auto=format&n=7ijlFeFyTz2HGn_f&q=85&s=20980e54b0883ebd3b89410c0b2dd20f" alt="Full_Email_Sync_6.png" width="3360" height="1957" data-path="emails/personal-inbox/images/Full-Email-Sync-6.png" />

If you select **Exchange self-hosted**, Salesmate will auto-log any email that appears in your **Sent Items**, even if it was sent from Gmail or your phone.\
Emails sent from Salesmate will automatically appear in your Sent folder.

By connecting your account:

* You can send and receive emails within Salesmate or your preferred email client.
* Salesmate automatically tracks conversations with contacts, activities, and deals.
* You can choose to sync **all folders** or **specific folders** during setup.
* There’s no need to BCC Salesmate — syncing handles it automatically.
* Salesmate initially fetches the last **60 days of emails**; older emails won’t be fetched, but new ones will sync automatically going forward.

***

### **Sync Folders**

Once sync begins, folder listing will start automatically. You can choose:

* **Sync All Folders:** Syncs all folders in your connected account.\\
  <img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip01-2.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=ae79ae145ac6500654994e78d73eeca9" alt="mceclip01-2.png" width="2164" height="1608" data-path="emails/personal-inbox/images/mceclip01-2.png" />

* **Sync Selected Folders Only:** Choose specific folders to sync.\\
  <img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip12.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=45c89d75e5dc8ba7142f7d1ccc758bdb" alt="mceclip12.png" width="2169" height="1604" data-path="emails/personal-inbox/images/mceclip12.png" />

***

### **Delete and Archive Options**

You can configure how deletes and archives are handled:

* Delete emails from Salesmate when deleted from your mailbox.
* Delete emails from your mailbox when deleted from Salesmate.
* Archive emails from Salesmate when archived from your mailbox.
* Archive emails from your mailbox when archived from Salesmate.

<img src="https://mintcdn.com/salesmate/7ijlFeFyTz2HGn_f/emails/personal-inbox/images/Screenshot-2023-05-30-at-11.26.01-AM.png?fit=max&auto=format&n=7ijlFeFyTz2HGn_f&q=85&s=966174085daaa6ba95003ddc319502b0" alt="Screenshot_2023-05-30_at_11.26.01_AM.png" width="1994" height="824" data-path="emails/personal-inbox/images/Screenshot-2023-05-30-at-11.26.01-AM.png" />

***

### **Disable Sync**

You can temporarily stop syncing your full email account by clicking **Disable**.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip02.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=e302a09698813e6d28c52e7cf23184be" alt="mceclip02.png" width="2155" height="1576" data-path="emails/personal-inbox/images/mceclip02.png" />

<Note>
  Your emails will remain as they are until you reconnect your account.\
  When reconnected, synchronization resumes, fetching the last 60 days of emails from before reconnection.
</Note>

***

### **Stop Sync**

To permanently remove your account and stop synchronization, click **Disconnect**.

<img src="https://mintcdn.com/salesmate/LVzKITI-j7p-8jyx/emails/personal-inbox/images/mceclip13.png?fit=max&auto=format&n=LVzKITI-j7p-8jyx&q=85&s=263e26348a2cc3ecea841f4ece3e0916" alt="mceclip13.png" width="2162" height="857" data-path="emails/personal-inbox/images/mceclip13.png" />

***

### **Summary of Full Email Sync**

* Real-time sync of your **live inbox**, allowing you to view sent and received emails.
* **Selective sync** — choose only the folders you want.
* Notifications for all received emails.
* Send, reply, forward, CC, and BCC directly from within Salesmate.
* Use **Email Templates** and **Attachments**.
* Works with your preferred **SMTP** settings.

<Note>
  If your SMTP configuration returns an error, you can reconnect using the **Custom SMTP option**.\
  Commonly used settings:

  * **IMAP:** Port `143`
  * **SMTP:** Port `587`
  * **TLS:** Enabled
</Note>
