> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to delete Knowledge Base

If you no longer require a knowledge base, you can delete it permanently from your system. Deleting a knowledge base will also remove all its associated content and data.

<Note>
  **Note:** To delete a knowledge base, you must have the **Manage Knowledge Base** permission.

  * [Learn more](https://support.salesmate.io/hc/en-us/articles/44391129991449)
</Note>

### **Topics covered:**

* [Steps to Delete a Knowledge Base](#steps-to-delete-a-knowledge-base)

* [AI Pilot and AI Copilot Dependency](#ai-pilot-and-ai-copilot-dependency)

* [Data That Will Be Permanently Deleted](#data-that-will-be-permanently-deleted)

### Steps to Delete a Knowledge Base

* **Navigate to** Setup.

* From **Setup** move to **Library > Knowledge Base**.

<img src="https://mintcdn.com/salesmate/wB51L6yGuCVk7Wuf/knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-03-at-6.46.46-PM.png?fit=max&auto=format&n=wB51L6yGuCVk7Wuf&q=85&s=291878d426d4da92f7190ef94cec5f4b" alt="Screen Shot 2025-06-03 at 6.46.46 PM.png" width="3360" height="1794" data-path="knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-03-at-6.46.46-PM.png" />

* Select the knowledge base you want to delete.

* **Click on the** Actions button at the top right of the screen.

* **Choose the** Delete option from the dropdown.

<img src="https://mintcdn.com/salesmate/wB51L6yGuCVk7Wuf/knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-04-at-4.11.25-PM.png?fit=max&auto=format&n=wB51L6yGuCVk7Wuf&q=85&s=4a28114a2c224df1e73b50015974d147" alt="Screen Shot 2025-06-04 at 4.11.25 PM.png" width="3360" height="1822" data-path="knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-04-at-4.11.25-PM.png" />

* A confirmation dialog will appear with a message "Are you sure you want to delete the knowledge base permanently?"

* A knowledge base serves as a crucial data source for AI Pilot and AI Copilot to operate effectively. To proceed, type the **exact name** of the knowledge base you are deleting to confirm.

<Note>
  **Note:** The name must be entered the same as the Knowledge Base name, as it is **case-sensitive**.
</Note>

<img src="https://mintcdn.com/salesmate/wB51L6yGuCVk7Wuf/knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-04-at-4.16.47-PM.png?fit=max&auto=format&n=wB51L6yGuCVk7Wuf&q=85&s=0580ba3cb676d03f76bd750ad7fe582e" alt="Screen Shot 2025-06-04 at 4.16.47 PM.png" width="3360" height="1794" data-path="knowledge-base-system/configuring-knowledge-base/images/Screen-Shot-2025-06-04-at-4.16.47-PM.png" />

* **After entering the correct name, click** Delete .

* **A success alert will appear indicating** Deleted successfully .

### AI Pilot and AI Copilot Dependency

If the knowledge base is actively used in **AI Pilot** or **AI Copilot**, you will see a warning message during deletion: "Are you sure you want to delete this knowledge base? Deleting it may result in feature failures."

### Data That Will Be Permanently Deleted

Deleting a knowledge base will remove all of the following:

* Articles

* Categories

* Sub-categories

* Article statistics and performance data

* Knowledge base visibility in chat and Messenger layout

* Copilot and AI Pilot configurations tied to this knowledge base

If this knowledge base were configured for display in chat, the **Article** section would be removed from the Messenger layout automatically. The toggle button will also switch off.
