> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Publish Knowledge Base Article

Publishing an article makes it accessible based on its visibility settings.

### **Topics covered:**

* [Validations Before Publishing:](#validations-before-publishing)

* [How to Publish an Article](#how-to-publish-an-article)

* [What Happens When You Publish an Article](#what-happens-when-you-publish-an-article-1-status-dates-are-changed-status-changes-to-published)

### Validations Before Publishing

Before publishing, ensure the following validations are met:

* \*\*Title \*\*: Must be unique, non-empty, and under 150 characters.

* \*\*Body \*\*: Must contain content

* \*\*Category \*\*: At least one category must be selected.

* \*\*Visibility \*\*: Set to "Public," "Internal," or "Restricted."

<Note>
  \*\*Note:\*\*You need "Publish Articles" permission to publish articles.
</Note>

### How to Publish an Article

* **Navigate to** Articles from left side outreach.

* If multiple knowledge bases exist, select the appropriate one.

<img src="https://mintcdn.com/salesmate/kYfc1u__o9av3q_N/knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.26.58-PM.png?fit=max&auto=format&n=kYfc1u__o9av3q_N&q=85&s=ef4b2bb00604ba252435fc9d6378690e" alt="Screen Shot 2025-06-04 at 4.26.58 PM.png" width="3360" height="1922" data-path="knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.26.58-PM.png" />

* **Click** New to create an article. You can refer to the article [here](https://support.salesmate.io/hc/en-us/articles/44524627800729).

* To publish an existing article, search or filter the list and select the article.

* **On the article detail page, click** Publish.

<img src="https://mintcdn.com/salesmate/kYfc1u__o9av3q_N/knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.36.23-PM.png?fit=max&auto=format&n=kYfc1u__o9av3q_N&q=85&s=3ab4a8229a05198edbada37a08fbf24d" alt="Screen Shot 2025-06-04 at 4.36.23 PM.png" width="3358" height="1930" data-path="knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.36.23-PM.png" />

* A success message confirms the article has been published.

<img src="https://mintcdn.com/salesmate/kYfc1u__o9av3q_N/knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.37.42-PM.png?fit=max&auto=format&n=kYfc1u__o9av3q_N&q=85&s=b89819276c58eb1a72d836cb758a6680" alt="Screen Shot 2025-06-04 at 4.37.42 PM.png" width="3360" height="1926" data-path="knowledge-base-system/create-knowledge-base-articles/images/Screen-Shot-2025-06-04-at-4.37.42-PM.png" />

### What Happens When You Publish an Article **1. Status & Dates are changed:** Status changes to **Published**.

* \*\*Published Date **and** Last Modified Date \*\* are updated.

- \*\*Version number increases.

* \*\* 2. Visibility changes according to the choice you configured:\*\*Public \*\*: Shown to everyone.

* \*\*Private \*\*: Only for internal users.

* \*\*Restricted \*\*: Shown to selected contacts based on rules (e.g., country = Canada).

* \*\* 3. Search **Article is added to search with its** title, tags,**and** content.

* **Re-indexed if updated.** 4. Bot Update \*\* Bots using the article get the latest content.

* \*\*Bot keywords and answers are refreshed.

* \*\* 5. Version Control

* New version saved.

* **Only published version is visible to users.** 6. Audit Log

* Logs who published it, when, and key details.