> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Send WhatsApp Message

Sending **WhatsApp Message action** allows to send WhatsApp messages to a contact through \*\*Smart Flow.

* \*\* This allows you with the possibility of sending **WhatsApp communications** to your contacts automatically eliminating manual intervention on repetitive tasks.

### **Topics covered:**

* [How to configure Send WhatsApp Message Action](#how-to-configure-send-whatsapp-message-action)

* [Practical Example](https://support.salesmate.io/hc/en-us/articles/38138309260057-Send-WhatsApp-Message#h_01JCFJ1JYYM4SQRVYYT0DY4CG8)

### How to configure Send WhatsApp Message Action

When setting up a Smart Flow, Select the **Send WhatsApp Message** Action

<img src="https://mintcdn.com/salesmate/Tn-J9m54ghAITLPw/smart-flows/smart-flows-actions/images/Screen-Shot-2024-11-19-at-8.27.27-PM.png?fit=max&auto=format&n=Tn-J9m54ghAITLPw&q=85&s=e1087055e95bdcb45c630d4fd3c04373" alt="Screen Shot 2024-11-19 at 8.27.27 PM.png" width="3360" height="1924" data-path="smart-flows/smart-flows-actions/images/Screen-Shot-2024-11-19-at-8.27.27-PM.png" />

When setting Send WhatsApp Message action, you will need to configure following details:**Name**: Provide a clear and descriptive name to identify the action's purpose.

* **Description**: Give a brief explanation of the action's function, describing what it will achieve.

* **From Number**: Select the configured number through which you would like to send this message **Select Record(s) to Enroll**: Determine which records will be enrolled in the sequence. You can either select the contact associated with the flow trigger or manually choose specific records.

* **Related Record**: Specify any related record to associate with the contact to replace variables in the template **Number Field**: Select which field given in the record the message should go to. Example Cellphone, Mobile phone.

* **WhatsApp Template**: Select the template which should be sentOnce configuration is completed, hit \*\*Save.

* \*\*###

<img src="https://mintcdn.com/salesmate/Tn-J9m54ghAITLPw/smart-flows/smart-flows-actions/images/Practical-example-dialpad.png?fit=max&auto=format&n=Tn-J9m54ghAITLPw&q=85&s=5d3f4697f13dc8b1aa1ad608b384dba8" alt="Sending text via whatsapp configuration.png" width="1705" height="736" data-path="smart-flows/smart-flows-actions/images/Practical-example-dialpad.png" />

Practical Example:

For instance, you need to send a **WhatsApp Broadcast** about an upcoming promotion.The **Send WhatsApp Message** action can be configured with the trigger of **Date and Time Schedule** and following this configuration. A **WhatsApp Message** will be sent to your contacts notifying them about the promotion.

<img src="https://mintcdn.com/salesmate/Tn-J9m54ghAITLPw/smart-flows/smart-flows-actions/images/Practical-example-whatsapp.png?fit=max&auto=format&n=Tn-J9m54ghAITLPw&q=85&s=1f3b856ebe874d163113f9039f168fdd" alt="Practical example whatsapp.png" width="1763" height="722" data-path="smart-flows/smart-flows-actions/images/Practical-example-whatsapp.png" />
