> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Delivery Status

The **WhatsApp Delivery Status** evaluates the delivery status of a WhatsApp message sent to a contact. It checks the message interaction and seamlessly forwards the contact to the next action based on the result.

**Note:** WhatsApp Channel (

* [WhatsApp by Twilio](https://support.salesmate.io/hc/en-us/articles/25786757545497-WhatsApp-by-Twilio-Installation)
  or
  [WhatsApp by Vonage](https://support.salesmate.io/hc/en-us/articles/25795103115161-WhatsApp-By-Vonage-Installation)
  ) needs to be installed to use WhatsApp Condition in Smart Flow.

### Topics to be covered:

* [How to Configure WhatsApp Delivery Status Condition](#how-to-configure-check-whatsapp-delivery-status-condition)
* [Practical Example](#practical-example)

### How to Configure Check WhatsApp Delivery Status Condition

When setting up a Smart Flow, choose the WhatsApp Delivery Status Condition.

<img src="https://mintcdn.com/salesmate/8bRY4dtUWfxi5DH6/smart-flows/smart-flows-conditions/images/mceclip0-6.png?fit=max&auto=format&n=8bRY4dtUWfxi5DH6&q=85&s=c006433f6b303b10e191f7dd9bce2f5f" alt="mceclip0.png" width="1919" height="908" data-path="smart-flows/smart-flows-conditions/images/mceclip0-6.png" />

After selecting, you'll need to configure the WhatsApp Delivery Status condition by providing the following details:**Name**: Assign a clear and descriptive name for the condition.

* **Description**: Provide a brief explanation of the condition’s purpose.

* \*\*Select Contact:\*\*Choose the contact for whom the WhatsApp Message status will be checked.

* **Use the contact that triggered the flow**: Available only when the trigger type is set to contact.

* **Use a contact provided here**: Search and select a contact type variable manually.

* **Select Message:** Choose one of the following options,

* **Message from Flow:** Select a message directly used within the current flow.

* **Message Sent Using a Template:** Choose a message that was sent using a pre-designed WhatsApp template.

* **Provider**: Select the WhatsApp provider (e.g., Vonage or Twilio).

* **From Number**: Select from configured numbers.

* **Message Template**: Choose an approved template for the selected provider and number.

* **Note**: If there is only one provider, the provider field will not appear.

* **Select Message Variable:** Choose the Send WhatsApp Message output variable.

* **Message Event:** Specify the message interaction to track:

* **Is Delivered:** Checks if the message was successfully delivered.

* **Is Read:** Checks if the message was read.

* **Is Replied:** Checks if a reply was received.Once the configuration is completed, hit **Save**.

<img src="https://mintcdn.com/salesmate/8bRY4dtUWfxi5DH6/smart-flows/smart-flows-conditions/images/mceclip01-6.png?fit=max&auto=format&n=8bRY4dtUWfxi5DH6&q=85&s=5f2374946736e2ec67033e2c93ff8bc9" alt="mceclip0(1).png" width="1920" height="912" data-path="smart-flows/smart-flows-conditions/images/mceclip01-6.png" />

### Practical Example:

Upon receiving new leads, automatically send them a WhatsApp welcome message about an ongoing sale. After a set delay, check if the message was delivered. If not, create a task for the sales team to follow up.

<img src="https://mintcdn.com/salesmate/8bRY4dtUWfxi5DH6/smart-flows/smart-flows-conditions/images/mceclip1-6.png?fit=max&auto=format&n=8bRY4dtUWfxi5DH6&q=85&s=42fedddd50b96e9e43878b37222b9196" alt="mceclip1.png" width="1920" height="912" data-path="smart-flows/smart-flows-conditions/images/mceclip1-6.png" />