> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Activity

The **Email Activity** trigger initiates a flow based on specific email interactions, such as when an email is sent, opened, clicked, replied , bounced or unsubscribed.

### **Topics covered:**

* [How to Configure Email Activity Trigger](#how-to-configure-email-activity-trigger)

* [Practical Example](#practical-example)

### How to Configure Email Activity Trigger

While creating the Trigger Based Flows select the **Email Activity** trigger

<img src="https://mintcdn.com/salesmate/kqlJXuW7Roqm3QiA/smart-flows/smart-flows-triggers/images/mceclip0-9.png?fit=max&auto=format&n=kqlJXuW7Roqm3QiA&q=85&s=0542176067e2f73c18404d1f460165fd" alt="mceclip0.png" width="2694" height="1635" data-path="smart-flows/smart-flows-triggers/images/mceclip0-9.png" />

After selecting the Email Activity trigger, you'll need to configure the block by entering the following details:

* **Name:** Provide a clear and descriptive name for the trigger to easily identify its purpose.

* **Description:** Enter a brief explanation of what the trigger does, describing how it fits into your flow. For example, "This trigger activates when a customer opens an email, prompting a follow-up action."

* **Activity:** Choose the specific email activity that will activate the flow.

* **Select Email:** Choose the specific email Template, Campaign or Journey Email that this trigger should monitor for activity.Once done, click on **Save**.

<img src="https://mintcdn.com/salesmate/L_6jKiVEcUsl3YM-/smart-flows/smart-flows-triggers/images/mceclip1-9.png?fit=max&auto=format&n=L_6jKiVEcUsl3YM-&q=85&s=685f80a0e6941af33a5e0911e7f95cd2" alt="mceclip1.png" width="2687" height="1637" data-path="smart-flows/smart-flows-triggers/images/mceclip1-9.png" />

### Practical Example

Here, we want to follow up with customers who open a promotional email but do not click on any links, to encourage them to engage further with your offerings.

<img src="https://mintcdn.com/salesmate/L_6jKiVEcUsl3YM-/smart-flows/smart-flows-triggers/images/mceclip01-7.png?fit=max&auto=format&n=L_6jKiVEcUsl3YM-&q=85&s=c6593505fcf3e3bd699a9e13e81e474f" alt="mceclip0(1).png" width="534" height="666" data-path="smart-flows/smart-flows-triggers/images/mceclip01-7.png" />
