> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Order Cancelled
The **Order Cancelled** trigger activates a flow when an order is marked as cancelled in the system. This trigger is useful for automating follow-up actions, such as notifying the customer, offering assistance, or initiating refund processes.
**Note:** This Trigger is a part of [BigCommerce](https://support.salesmate.io/hc/en-us/articles/6774740880153-Introduction-and-Installation-of-BigCommerce) Integration
* **Topics covered:** -
* [How to Configure Order Cancelled Trigger](#how-to-configure-order-cancelled-trigger)
* [Practical Example](#practical-example)
### How to Configure Order Cancelled Trigger
While creating the Trigger Based Flows select **Order Cancelled** trigger.
When setting up the **Order Cancelled** trigger, you'll need to configure the following:- **Name:** Provide a clear name for the trigger.
* **Description:** Briefly explain the trigger's purpose.
* **Select Store:** Choose the **BigCommerce Store** or where the order is managed.
* **Contact:** Add specific contact conditions, such as the customer’s email or account status.
* **BigCommerce:** Set additional conditions for the order to ensure the trigger only activates for relevant ordersOnce the configuration is completed, hit **Save**.
### Practical Example
Let's create a Smart Flow to send out a cancellation confirmation Email to the contact who has initiated an order cancellation and after that we will send them an email asking why they have cancelled the order.
