> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Prevent Replies on Closed Tickets

To Prevent Replies on Closed Tickets,

* Navigate to the **Profile Icon** on the top right corner
* Click on the **Set Up**
* Head over to the **Tickets** Module

<img src="https://mintcdn.com/salesmate/1iLu6cbdF27WaGBD/images/Screenshot2025-11-10at3.41.12PM.png?fit=max&auto=format&n=1iLu6cbdF27WaGBD&q=85&s=a185e6615a379adf9faa4fae9b29dea2" alt="Screenshot 2025-11-10 at 3.41.12 PM.png" width="3360" height="1710" data-path="images/Screenshot2025-11-10at3.41.12PM.png" />

* Under the **Setup** section, head to the **Inbound Settings** \*
* Here, configure the following options
  * **Prevent Replies to Closed Tickets:** Enable this option to allow replies to a closed ticket, allowing it to be reopened immediately or in specified delay period. \*
  * **Delay Period:** Set a delay period after which replies are not accepted. Ticket won't reopen if customers reply after

<img src="https://mintcdn.com/salesmate/1iLu6cbdF27WaGBD/images/Screenshot2025-11-10at3.44.58PM.png?fit=max&auto=format&n=1iLu6cbdF27WaGBD&q=85&s=bbb26f44cec0faafc62cb7dd454935af" alt="Screenshot 2025-11-10 at 3.44.58 PM.png" width="3360" height="1802" data-path="images/Screenshot2025-11-10at3.44.58PM.png" />