> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Tickets Board View Skara offers a dynamic and visual representation of Tickets, allowing users to manage and track the Tickets as they progress through various phases, from creation to resolution To manage the Board View, * Navigate to the **Tickets** module from the left menubar * Head over to the **Board View** option on the top right * You will be redirected to the **Board View** screen * In the board view, the columns will be displayed based on the stages you have created. Screenshot 2025-11-11 at 4.41.53 PM.png * You can drag and drop the Stages to reposition  Screenshot 2025-11-11 at 4.43.17 PM.png Here you can perform multiple Actions, * [Create a New Type](#create-a-new-type) * [Customize the Card](#customize-the-card) * [Actions Under Stage Title](#actions-under-stage-title) * [Operations under Actions](#operation-under-actions) ### Create a New Type * Navigate to the **All Pipeline** option * Click on the **Add New Pipeline** options Screenshot 2025-11-11 at 4.44.26 PM.png * Enter the **Pipeline Name** * **Make these tickets visible to the customer**: Enable this option if you wish the pipeline to be visible to your customers. * As soon as you enable this option another option will appear. * **Let customers to send replies on these tickets** - Enable this option if you want your customers to engage in ticket discussions and add their comments on it * If you wish to Add in any new stages click on **Add New Stage** * Click on **Save** Screenshot 2025-11-11 at 4.47.22 PM.png ### Customize the Card * You can also choose the design of the card and what details should be shown by clicking on the **View Settings** button and configuring the popup with your desired details * **Pipeline** - Select the Pipeline for which you wish to Customize the Card * **Add Field** - Select the Fields you would like to appear on the Card, you can easily Add or remove the fields. * Then, choose the **Card Layout,** * **Default** - To display the values of the selected fields with their icons on the card. * **With Label** - To display the field label and their values for the selected fields in the card. * **Compact** - To display the values of the selected field in a compact view. * **Preview** - Will show how the Card would appear with any of the above Card layouts. * Once you have chosen your preferences, hit the **Save** button Screenshot 2025-11-11 at 4.48.29 PM.png ### Actions Under Stage Title * As you click on the stage Title, it will allow you to perform the following actions, * **Move Left** - This option allows you to move the Stage to Left * **Move Right** - This option would allow you to move the Stage to Right * **Update Stage** - This option would allow you to Update the Stage * **Collapse Stage** - This option lets you temporarily hide the Stage * **Delete Stage** - This option would let you Delete the Stage if not required Screenshot 2025-11-11 at 4.49.29 PM.png ###