> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Create a Ticket via Email
Now, customers have the capability to generate a ticket simply by sending an email to Salesmate. This feature enables users to establish a forwarding rule within their email client, particularly if they employ a support email address to manage their customers' concerns.
### How to Create a Ticket via Email
Similar to email forwarding in Chats, you can set up email forwarding in your email client too for creating tickets via email.
To create a Ticket via Email,
* Navigate to the **Profile Icon** from the top right corner
* Click on the **Set Up**
* Head over to the **Modules** Category
* Click on the **Tickets**
* Head to the Support Email at the bottom Copy the email address, and set it up as a forwarding rule in your email client.
* You can also set the reply-to name for this email address, by editing it and providing the name.
* When any emails are sent to this email address, their tickets are created in the Salesmate. \* By default, this ticket will be added to the **“Customer Tickets”** pipeline. While setting forwarding **Rules** from your Outlook Account, you need to select the **Redirect To** option.
