> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# How to View the Ticket Details
Having Ticket Details within a system ensures that customer support teams have the necessary information to address issues promptly, track progress, and maintain a record of interactions. This contributes to efficient customer service, improved communication, and a better customer experience.
To View the Ticket details,
* Navigate to the **Tickets** module from the left menu bar
* Select and click on the **Title** of the created ticket, you will be redirected to the detail screen
* This detail screen has the following widgets by default, \* **Ticket
Card:** This gives you the details of the Ticket Title, ID, Ticket Thumbnail which appears based on the title and, Upcoming SLA due time \* **Ticket
Details:** This Widget displays all the Ticket details \* **Stage Details:** This will display the current pipeline and stage of the ticket \* **Editor:** This allows you to post a reply or note on the ticket. \* **Associated Contact:** This widget displays the details of the Contact associated with the Ticket \*
* *Company Details:*\* This widget displays the details of the Company associated with the Ticket \* **Associated Conversations:** This widget will display the conversation that is associated with the ticket. \* **Files:** This will display uploaded attachments that are associated with the ticket.
* You can perform the following actions on the ticket from the **Action** button
* **Edit Ticket**
* **Clone**
* **Delete Ticket**
* **Delete Tracking Logs**
* **Customize Layout**
* You can post a **Note or Reply** to the ticket
* You can also Update the **Stage** of the Ticket
* The timeline will display various timeline entries about the events that occurred in the ticket history, internal notes posted by users, replies posted by users, and contacts.
