> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # How to Set Business Availability for SLA In Skara, the availability master feature allows you to set and customize business hours for any type of business. You can leverage this availability master to establish and specify the working hours that align with your Service Level Agreements (SLA). ### **Topics covered:** * [How to Set Business Availability for SLA](#how-to-set-business-availability-for-sla) * [How to Set Team-Specific Business Hours](#how-to-set-team-specific-business-hours) ### How to Set Business Availability for SLA To set the Business Availability for SLA, * Navigate to the **Profile Icon** on the top right corner * Click on **Set Up** * Head over to the **Modules** category * Click on **Tickets** Screenshot 2025-11-11 at 5.57.51 PM.png * Head to the **SLA Policies** section * Click on the **Set Business Availability** option Screenshot 2025-11-11 at 6.00.22 PM.png * Select your Availability option from the **Schedule** dropdown and click on save Screenshot 2025-11-11 at 6.02.53 PM.png ### How to Set Team-Specific Business Hours To Set Team Specific Business Hours, * Navigate to the **Profile Icon** on the top right corner * Click on **Set Up** * Head over to the **Users & Security** Category * Click on **Teams** Team Setup Navigation * Select the Team that you wish to Set the Availability for and click on the * *Edit*\* option Edit Team Option * Head to the **CHOOSE BUSINESS HOURS FOR TEAM** at the bottom \* Select your Availability option from the **Schedule** dropdown and click on **Update** Set Team Specific Business Availability Options