> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Tickets FAQ's ### \*\*Can you edit a ticket priority field? * No, you can’t edit the ticket priority field. They can be used with default values only. If you need further priorities, then you can create and use a custom field. ### \*\*Can you delete a reply on the ticket? If yes, is there any specific permission for it? * Yes, there is permission for deleting replies on a ticket, similar to chat. You can delete a reply from the ticket, and it does not affect the notifications that are sent. ### \*\*How to Prevent Replies on Closed Tickets? To Prevent Replies on Closed Tickets, * Navigate to the **Profile Icon** on the top right corner * Click on the **Set Up** * Head over to the **Tickets** Module Screenshot 2025-11-11 at 1.14.32 PM.png * Under **Setup** section head to the **Inbound Settings** * Here configure the following options * **Prevent Replies to the Closed Tickets:** Enable this option to allow replies on a closed ticket, to reopen it immediately, or after some delay. * **Delay Period:** Set delay period after which replies are not accepted. Ticket won't reopen if customers reply after Screenshot 2025-11-11 at 3.19.13 PM.png