What is the Feature?
Q1. What is an AI Pilot? An AI Pilot in Skara is like a smart assistant that helps your main chatbot handle more complex or sensitive tasks behind the scenes. While your chatbot manages everyday conversations, an AI Pilot can step in to do things like troubleshoot technical issues, recommend products, generate invoices, or collect feedback—quickly and securely. This keeps the user experience smooth, without needing to leave the conversation or wait for manual help. Q2. How does an AI Agent differ from a traditional chatbot or workflow? An AI Agent in Skara is more advanced than a traditional chatbot or a simple workflow. While chatbots usually follow a fixed script and workflows handle basic tasks, AI Agents are smart, modular components designed to handle specific, complex requests—like processing data, calling APIs, or guiding users through multi-step actions. They work alongside your assistant, taking care of heavy tasks so the main conversation stays fast and focused. Q3. What are Voice Agents and how will they work once launched? Voice Agents in Skara are intelligent assistants that can answer customer calls automatically using your AI Pilot. Once launched, you can assign a phone number to an AI Pilot, and whenever someone calls that number, the Voice Agent will pick up and talk to the customer based on the conversation flow you’ve designed. This means you don’t need a human agent to answer every call—your Voice Agent will understand what the customer needs, provide answers, ask questions, or even guide them through steps like booking appointments or collecting details. It helps businesses handle more calls without extra staff, making support faster and more efficient. Q4. What’s the key difference between Pilots, Agents, and Voice Agents? In Skara, AI Pilots are the smart brains behind your automation—they manage conversations and workflows based on what you’ve built. AI Agents are chat-based assistants that help customers through live chat, answering questions or collecting info. Voice Agents, on the other hand, are designed for phone calls. They use your AI Pilot’s flows to speak with customers who call your business number. So, Pilots power everything, Agents handle chat, and Voice Agents handle calls. Each one plays a unique role in helping your team support customers more efficiently across channels. Q5. Are these features no-code or low-code? Who can build with them? Skara’s AI Agents and Pilots are designed to be low-code, meaning most features can be set up without deep programming knowledge. The interface is user-friendly with guided steps, making it accessible for product managers, marketers, and support teams. However, adding advanced functions (like API calls) may require basic technical know-how. So whether you’re non-technical or slightly technical, you can build and customize with ease.Feature Pricing & Plans
Q6. Are AI Pilots included in all subscription plans? Yes, AI Pilots are available on all current Skara subscription plans, as shown on our pricing page. To use them, you’ll need Smart Flows enabled and at least one chat license on your account. AI Pilots run on a token-based usage model, which means credits are used based on how much input and output the AI processes. While the feature is accessible to all plans, usage costs may vary depending on the AI model you select. Q7. Are there any additional costs for using AI Agents or Voice Agents? Yes, there may be additional costs when using AI Agents or Voice Agents in Skara. These features work on a token-based pricing model, where credits are consumed based on the amount of data processed by the AI. The number of tokens used depends on the AI model you choose and how much input/output is involved in each interaction. So while the features are included in your plan, usage beyond the free credit quota may incur extra charges. Q8. Is usage billed per task, per interaction, or per user seat? Usage for AI Agents and Voice Agents is billed based on tokens, not per task, interaction, or user seat. Tokens represent the amount of data processed—both the user’s input and the AI’s response—and are converted into credits, which are deducted from your usage quota. This means you only pay for what the AI actually processes, making it a flexible and scalable pricing model. Q9. Will Voice Agent calling charges include call minutes or transcription services? Q10. Is there a free trial or sandbox environment for testing these features? Yes, Skara providesfree monthly credits that you can use to try out AI Agents, Voice Agents, and other AI features. These credits allow you to test and explore the capabilities without any additional cost, making it easy to experiment before scaling up.How to Use the Feature
Q11. How do I set up my first AI Pilot? To set up your first AI Pilot in Skara, follow these simple steps:- Go to AI Pilots from the left sidebar.
- If it’s your first time, click “Build Your AI Pilot Today.” Otherwise, click the dropdown at the top and select “+ Add New AI Pilot.”.
- In the setup panel, fill in basic details like the Pilot’s name,language,avatar,identity instructions, and select a knowledge base if needed.
- Choose a default answer tone(e.g., formal, friendly, or humorous).
- Click Save to finish creating your AI Pilot.
Where Can This Be Used?
Q16. Can AI Pilots be used in sales, support, or onboarding flows? Yes, AI Pilots can be used in sales,support, and onboarding flows. They’re designed to handle specific tasks like answering product questions, troubleshooting issues, guiding new users, or even recommending services—all within a conversation. This makes them a powerful tool to automate and enhance customer interactions across different stages of the customer journey. Q17. Are AI Agents compatible with live chat, email, and WhatsApp channels? Yes, AI Agents are compatible with live chat,email, and WhatsApp channels. This allows them to assist customers seamlessly across multiple touchpoints, ensuring a consistent and efficient experience no matter where the conversation happens. Q18. Will Voice Agents be usable on cloud telephony platforms (e.g., Twilio, Aircall)? Q19. Are these features available for mobile apps or only desktop/web? Currently, AI Pilots and Agents are available only on the desktop/web version of Skara. Mobile app support is not available yet, but you can still manage conversations through the app. Q20. Do these features support multi-language or global users? Yes, these features support multiple languages and are designed to work with global users across various regions and use cases.Who Can Benefit? (Use Cases)
Q21. What types of organizations can use AI Pilots effectively? AI Pilots can be used effectively by a wide range of organizations, including sales teams,customer support centers,e-commerce businesses,B2B SaaS companies, and service providers. Whether it’s answering FAQs, recommending products, troubleshooting issues, or automating onboarding, AI Pilots help streamline tasks and improve customer experience across industries. Q22. Can a small startup with no dev team use AI Agents? Yes, a small startup with no dev team can absolutely use AI Agents. Skara provides a low-code, user-friendly interface that makes it easy to create and manage agents without technical expertise. Most tasks can be handled with simple setup steps, so your team can get started quickly and focus on delivering great customer experiences. Q23. How can enterprise support teams benefit from Voice Agents? Large support teams can offload routine calls to Skara Voice Agents, freeing human agents for more complex issues. Voice Agents provide consistent, 24/7 availability, handle high call volumes without queue delays, and instantly log call details into your CRM. This leads to faster customer resolutions, better service coverage across time zones, and reduced staffing costs—all while maintaining a professional, on‑brand experience. Q24. Any specific industries where these features have seen success? (e.g. EdTech, SaaS, Healthcare) Yes, AI Pilots and Agents have seen strong success across several industries, including :- **SaaS **– for automating onboarding, handling support tickets, and managing billing queries.
- E-commerce & Retail– for personalized product recommendations, order tracking, and post-purchase support.
- Healthcare– for appointment booking, patient follow-ups, and basic triage assistance.
- EdTech– for answering student queries, guiding course selection, and collecting feedback.