Skip to main contentWhat is the Feature?
Q1. What is an AI Pilot?
An AI Pilot in Skara is like a smart assistant that helps your main chatbot handle more complex or sensitive tasks behind the scenes. While your chatbot manages everyday conversations, an AI Pilot can step in to do things like troubleshoot technical issues, recommend products, generate invoices, or collect feedback—quickly and securely. This keeps the user experience smooth, without needing to leave the conversation or wait for manual help.
Q2. How does an AI Agent differ from a traditional chatbot or workflow?
An AI Agent in Skara is more advanced than a traditional chatbot or a simple workflow. While chatbots usually follow a fixed script and workflows handle basic tasks, AI Agents are smart, modular components designed to handle specific, complex requests—like processing data, calling APIs, or guiding users through multi-step actions. They work alongside your assistant, taking care of heavy tasks so the main conversation stays fast and focused.
Q3. What are Voice Agents and how will they work once launched?
Voice Agents in Skara are intelligent assistants that can answer customer calls automatically using your AI Pilot. Once launched, you can assign a phone number to an AI Pilot, and whenever someone calls that number, the Voice Agent will pick up and talk to the customer based on the conversation flow you’ve designed. This means you don’t need a human agent to answer every call—your Voice Agent will understand what the customer needs, provide answers, ask questions, or even guide them through steps like booking appointments or collecting details. It helps businesses handle more calls without extra staff, making support faster and more efficient.
Q4. What’s the key difference between Pilots, Agents, and Voice Agents?
In Skara, AI Pilots are the smart brains behind your automation—they manage conversations and workflows based on what you’ve built. AI Agents are chat-based assistants that help customers through live chat, answering questions or collecting info. Voice Agents, on the other hand, are designed for phone calls. They use your AI Pilot’s flows to speak with customers who call your business number. So, Pilots power everything, Agents handle chat, and Voice Agents handle calls. Each one plays a unique role in helping your team support customers more efficiently across channels.
Q5. Are these features no-code or low-code? Who can build with them?
Skara’s AI Agents and Pilots are designed to be low-code, meaning most features can be set up without deep programming knowledge. The interface is user-friendly with guided steps, making it accessible for product managers, marketers, and support teams. However, adding advanced functions (like API calls) may require basic technical know-how. So whether you’re non-technical or slightly technical, you can build and customize with ease.
Feature Pricing & Plans
Q6. Are AI Pilots included in all subscription plans?
Yes, AI Pilots are available on all current Skara subscription plans, as shown on our pricing page. To use them, you’ll need Smart Flows enabled and at least one chat license on your account. AI Pilots run on a token-based usage model, which means credits are used based on how much input and output the AI processes. While the feature is accessible to all plans, usage costs may vary depending on the AI model you select.
Q7. Are there any additional costs for using AI Agents or Voice Agents?
Yes, there may be additional costs when using AI Agents or Voice Agents in Skara. These features work on a token-based pricing model, where credits are consumed based on the amount of data processed by the AI. The number of tokens used depends on the AI model you choose and how much input/output is involved in each interaction. So while the features are included in your plan, usage beyond the free credit quota may incur extra charges.
Q8. Is usage billed per task, per interaction, or per user seat?
Usage for AI Agents and Voice Agents is billed based on tokens, not per task, interaction, or user seat. Tokens represent the amount of data processed—both the user’s input and the AI’s response—and are converted into credits, which are deducted from your usage quota. This means you only pay for what the AI actually processes, making it a flexible and scalable pricing model.
Q9. Will Voice Agent calling charges include call minutes or transcription services?
Q10. Is there a free trial or sandbox environment for testing these features?
Yes, Skara providesfree monthly credits that you can use to try out AI Agents, Voice Agents, and other AI features. These credits allow you to test and explore the capabilities without any additional cost, making it easy to experiment before scaling up.
How to Use the Feature
Q11. How do I set up my first AI Pilot?
To set up your first AI Pilot in Skara, follow these simple steps:
- Go to AI Pilots from the left sidebar.
- If it’s your first time, click “Build Your AI Pilot Today.” Otherwise, click the dropdown at the top and select “+ Add New AI Pilot.”.
- In the setup panel, fill in basic details like the Pilot’s name,language,avatar,identity instructions, and select a knowledge base if needed.
- Choose a default answer tone(e.g., formal, friendly, or humorous).
- Click Save to finish creating your AI Pilot.
Once saved, you’ll be taken to the AI Pilot’s detail screen where you can further customize its behavior and functions.
Q12. What’s the process to configure an AI Agent for my support workflow?
In Skara, setting up an AI Agent is a simple three‑step process. First, use the visual execution flow builder to map out your support conversation—greetings, questions, answers, and any follow‑up steps. Second, define when the Agent should activate, such as on your website chat or in your help center. Finally, link the completed flow to your chat inbox. Once saved and published, your Skara AI Agent will automatically handle incoming support requests.
Q13. Can I integrate AI Pilots with CRM or ticketing systems?
Q14. How do I train a Voice Agent to handle different call flows or intents?
Q15. What permissions do I need to enable these features in my account? Smart Flows and at least one (1) chat license are required to use AI Pilots. Additionally, make sure Chat Journeys are disabled to enable Execution Flows.
Where Can This Be Used?
Q16. Can AI Pilots be used in sales, support, or onboarding flows?
Yes, AI Pilots can be used in sales,support, and onboarding flows. They’re designed to handle specific tasks like answering product questions, troubleshooting issues, guiding new users, or even recommending services—all within a conversation. This makes them a powerful tool to automate and enhance customer interactions across different stages of the customer journey.
Q17. Are AI Agents compatible with live chat, email, and WhatsApp channels?
Yes, AI Agents are compatible with live chat,email, and WhatsApp channels. This allows them to assist customers seamlessly across multiple touchpoints, ensuring a consistent and efficient experience no matter where the conversation happens.
Q18. Will Voice Agents be usable on cloud telephony platforms (e.g., Twilio, Aircall)?
Q19. Are these features available for mobile apps or only desktop/web?
Currently, AI Pilots and Agents are available only on the desktop/web version of Skara. Mobile app support is not available yet, but you can still manage conversations through the app.
Q20. Do these features support multi-language or global users?
Yes, these features support multiple languages and are designed to work with global users across various regions and use cases.
Who Can Benefit? (Use Cases)
Q21. What types of organizations can use AI Pilots effectively?
AI Pilots can be used effectively by a wide range of organizations, including sales teams,customer support centers,e-commerce businesses,B2B SaaS companies, and service providers. Whether it’s answering FAQs, recommending products, troubleshooting issues, or automating onboarding, AI Pilots help streamline tasks and improve customer experience across industries.
Q22. Can a small startup with no dev team use AI Agents?
Yes, a small startup with no dev team can absolutely use AI Agents. Skara provides a low-code, user-friendly interface that makes it easy to create and manage agents without technical expertise. Most tasks can be handled with simple setup steps, so your team can get started quickly and focus on delivering great customer experiences.
Q23. How can enterprise support teams benefit from Voice Agents?
Large support teams can offload routine calls to Skara Voice Agents, freeing human agents for more complex issues. Voice Agents provide consistent, 24/7 availability, handle high call volumes without queue delays, and instantly log call details into your CRM. This leads to faster customer resolutions, better service coverage across time zones, and reduced staffing costs—all while maintaining a professional, on‑brand experience.
Q24. Any specific industries where these features have seen success? (e.g. EdTech, SaaS, Healthcare)
Yes, AI Pilots and Agents have seen strong success across several industries, including :
- **SaaS **– for automating onboarding, handling support tickets, and managing billing queries.
- E-commerce & Retail– for personalized product recommendations, order tracking, and post-purchase support.
- Healthcare– for appointment booking, patient follow-ups, and basic triage assistance.
- EdTech– for answering student queries, guiding course selection, and collecting feedback.
These tools help organizations improve response times, reduce manual workload, and deliver a more personalized experience.
**Q25. Can these be used internally for ops automation or HR support?**Absolutely. Skara AI Agents and Voice Agents aren’t limited to customer support—they work great for internal tasks too. Use them to answer employee FAQs, schedule interviews, collect HR forms, or route IT requests. By automating these routine internal conversations, your operations and HR teams can focus on higher‑value work rather than repetitive queries.
Troubleshooting
Q26. Why is my AI Pilot not responding or executing tasks?
If your Skara AI Pilot seems inactive, first check that its conversation flow is published and activated. Next, ensure the correct trigger is set—such as a chat inbox or voice channel. Finally, verify user access and plan entitlements. If all settings look right, a quick republish usually restores normal operation. You can also review the Pilot’s activity log for any error messages.
Q27. What to do if my Agent doesn’t escalate to a human?
When an Agent fails to transfer a conversation, review the escalation step in your flow. Make sure you’ve placed a clear “Transfer to Human” action and specified the correct team or user. Also check that those users have access to the channel and are online. After updating, republish the flow. In Skara, you can test the transfer path directly in the flow builder before going live.
Q28. Why are Voice Agent calls not getting triggered?
If incoming calls aren’t reaching your Voice Agent, confirm that the phone number is assigned correctly in Skara Voice Configuration. Next, ensure the voice channel is enabled in your chat settings. Also verify that your AI Pilot is active and that the number-to-Pilot mapping hasn’t been changed. A missing assignment or disabled voice channel is the most common cause.
Q29. How to debug task flow errors in AI Pilots?
To troubleshoot errors, open your AI Pilot’s flow in Skara’s builder and look for any steps marked with warnings. Use the built‑in test chat or voice simulator to replicate the issue and view real‑time logs. Adjust any broken steps—such as missing variable mappings or unreachable actions—and republish. Reviewing the execution history in Settings can also help you pinpoint exactly where tasks failed.
Q30. My Agent is giving incorrect responses — how can I fix or retrain it?
When your Skara Agent replies inaccurately, revisit the conversation flow and edit the problematic response blocks. Simplify prompts, clarify conditions, and update fallback messages. You can also add more sample phrases under each intent to improve matching. After saving, test again in the preview tool. Iterating quickly in the flow builder helps your Agent learn the right replies without deep technical work.
Upcoming Enhancements
Q31. What new features are planned for AI Pilots?
Q32. Will AI Agents support document-based Q & A soon?
Q33. Are there plans to integrate Voice Agents with WhatsApp voice or smart IVRs?
Q34. Is GPT-4o or multimodal support coming for AI features?
Yes, Skara will support multiple AI models, including GPT-4o and other advanced options. This ensures you can choose the right model for your needs—whether you want faster responses, more detailed answers, or future multimodal capabilities.
Q35. Will we soon support analytics or dashboards for Agent interactions?
Additional Questions
Q36. Can I clone or template my AI Pilot setup across teams?
Q37. Do I need developer support or is it 100% self-serve?
Skara’s AI features are mostly self-serve and designed to be easy to set up through a user-friendly interface. You don’t need a developer for most tasks like creating AI Pilots or Agents. However, if you want to add advanced functionality—like custom API calls or complex data processing—some basic technical help might be useful. You can always reach out to out support team if you get stuck.
Q38. Are there prebuilt flows or industry-specific templates available?
Q39. How secure is data processed through these AI features?
Q40. Can AI Pilots and Agents be combined in a single flow?
Yes, AI Pilots and Agents can be combined in a single flow **. You can design a seamless experience where the AI Pilot handles the conversation and delegates specific tasks to Agents as needed. This keeps interactions smooth while allowing each component to focus on what it does best. 
