Understand how well your teammates are handling the conversations.
The leaderboard displays the people who are performing extremely high and low in handling conversations, which can help know where and what to improve.By default, the data for the last 7 days is displayed with the following information: The number of conversations in which the user replied for the first time.The number of conversations assigned to the user that has been closed.An average time to reply to a conversation.Percentage of ratings that have been given by the customers to his conversations.You can use some other filters like users, period, and teams to get the desired output.