Prompts

Prompts are structured instructions that guide your conversational AI Pilot in generating relevant and context-aware responses. They act like a playground for training, testing, and fine-tuning AI behavior before using it in live flows. For example: If a prompt is created for “Flight Booking Inquiry” and a user says, “I want to book a flight to New York,” the AI Pilot identifies the intent and responds: “Sure! Please provide your preferred travel dates.”

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Topics covered:

• Components of a Prompt
• Creating a New Prompt
• Editing an Existing Prompt
• Deleting a Prompt
• Prompt Listing & Actions

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Components of a Prompt

When creating prompts for your AI assistant, it’s important to structure them with the right components. Here’s how each part works:

• System Prompt: Use this to set the tone, style, and behavior of the AI. Whether you want the assistant to be formal, friendly, concise, or informative, define that here. Example: “You are a helpful and empathetic support agent who answers questions clearly and politely.”
• User & AI Pilot Messages: These are sample conversations that show the AI how it should respond. Use them to guide the AI’s behavior by providing real-world scenarios and expected replies.
• Conversation History: Include past messages when you want the AI to understand the full context of an ongoing interaction. This helps the AI respond more accurately and maintain continuity.
• Variables: Add variables or entities like {user_name} or {product} to personalize messages dynamically. This makes responses more tailored and human-like.
• Structured Outputs: Define how you want the AI to format its response — plain text for emails, JSON for API responses, or other formats depending on your needs.

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Steps to Create a Prompt

• Navigate to AI Pilots.
• Select your AI Pilot.

• Click on Prompts
• Click on New.

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Prompt Configuration

• Name: Provide a meaningful name (e.g., “Financial Support”).
• Description: Describe the objective of the prompt.
• System Prompt: Set the tone and instruction style.
• User Prompt: The initial user message to start the prompt.
• Message Pairs: Add back-and-forth conversations to enrich training.
• Variables: Insert dynamic fields using {} for personalization.
• Conversation History: Insert the conversation_history block once for added context.
• Templates: Use predefined templates for quick setup.
• Reordering: Rearrange blocks except the System Prompt (fixed at the top).

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Prompt Settings

Click the Settings option to modify prompt-level configurations.These are the Options Available: Options Available:

• AI Model: Choose which LLM your AI will use:
  • GPT-4.1
  • GPT-4.1 nano
  • GPT-4o
  • GPT-4o mini
  • Claude 2/Claude 3.5 (Haiku, Sonnet) / Claude 3 (Opus)
  • Gemini 1.5 Pro
  • Grok-2-1212 / Grok-2-vision-1212
• Temperature: Controls creativity (0.00–1.00).

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Testing the Prompt

You can run a simulation to test your prompt:

1. Click Run Test.
2. Enter values for required variables.
3. The AI will simulate a live user interaction.

The output includes:

• Latency: Time taken for response
• Tokens: Total used, with input/output breakdown on hover

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Editing an Existing Prompt

How to Edit:

• Navigate to AI Pilots.
• Select your AI Pilot.

• Hover over the prompt.
• Click on Actions
• Select Edit.

• After editing
• Click Update to apply changes.

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Deleting a Prompt How to Delete:

• Navigate to AI Pilots.
• Select your AI Pilot.

• Hover over the prompt.
• Click on Actions
• Select Delete.

• A confirmation dialog box will appear: “This action is irreversible. Are you sure you want to delete this prompt?”
• Click Yes, and the prompt will be deleted permanently.

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Prompt Listing & Actions

How to Access the Prompt List:

• 1. Navigate to AI Pilots.
• Select your AI Pilot.
• Click on Prompts.
• The list includes: Name-Description, Last Modified By, Last Modified Date
• You can perform actions such as Edit, Clone, or Delete.
• You can also sort prompts by Name or Last Modified Date, and search by Name.