Who is a visitor?
A visitor is any unknown person browsing your website. At this stage, you have no identifiable details or ongoing communication with them.When does a visitor become a contact?
A visitor becomes a contact once they start a conversation with you and provide some form of contact information (such as an email or phone number). This allows you to follow up with them in the future.Who is a verified contact?
A verified contact is someone who has signed up or logged into your app. Since their identity is confirmed, they are recognized as an authenticated customer. Any impersonation warnings in their conversations are automatically removed once verification is complete.Customer Categories Overview
| Category | Description | Key Identifier |
|---|---|---|
| Visitor | An unknown person browsing your website | No contact details or communication established |
| Contact | A visitor who has started a conversation and shared their contact details | Provides email, phone number, or another way to follow up |
| Verified Contact | A contact who has signed up or logged into your app, confirming identity | Authenticated customer, no impersonation warnings shown in conversations |