Skip to main content**Can you edit a ticket priority field?
- No, you can’t edit the ticket priority field. They can be used with default values only. If you need further priorities, then you can create and use a custom field.
**Can you delete a reply on the ticket? If yes, is there any specific permission for it?
- Yes, there is permission for deleting replies on a ticket, similar to chat. You can delete a reply from the ticket, and it does not affect the notifications that are sent.
**How to Prevent Replies on Closed Tickets?
To Prevent Replies on Closed Tickets,
- Navigate to the Profile Icon on the top right corner
- Click on the Set Up
- Head over to the Tickets Module
- Under Setup section head to the Inbound Settings
- Here configure the following options
- Prevent Replies to the Closed Tickets: Enable this option to allow replies on a closed ticket, to reopen it immediately, or after some delay.
- Delay Period: Set delay period after which replies are not accepted. Ticket won’t reopen if customers reply after
