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In this article, we will learn about how to configure the Intent Detected: Agent trigger. This trigger automatically starts a flow when a specific intent is detected by the bot based on the customer’s input. It ensures the assistant can react appropriately and guide the conversation toward targeted solutions or actions.

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Topics covered:

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Configuring the Trigger

While setting up a Execution Flow, select the Intent Detected Trigger Execution-Flows-06-04-2025_02_18_PM.png
  • Name: Assign a clear and descriptive name for the trigger to easily identify its purpose.
  • Description (Optional): Provide a brief explanation of the trigger’s function for reference.
  • Intent: Select the intent that will trigger this flow upon detection. Only enabled intents will appear in the dropdown list.
  • No Match Handling: This option manages situations when the user’s input doesn’t match the expected prompt or contains irrelevant content.
    • You can add optional re-prompts to guide the user back on track.
    • Generate More with AI: Available after adding at least one re-prompt; generates five, ten, or fifteen new training phrases.
    • Re-prompts loop until all provided prompts are used, after which the conversation proceeds along the default path.
Execution-Flows-06-02-2025_05_21_PM.png
  • Follow-up Path: Define an alternative route if the user remains off track after all re-prompts are used.
    • Enabling this adds an extra output port to specify the follow-up path.
  • No Reply Handling: This option manages cases and send automated responses when the user does not respond.
  • Timeout Duration: Set duration after which re-prompt message should be sent
  • Re-Prompt configuration: Provide one response to send when No reply is detected and you can use the “Generate Sentences with AI” button to get additional responses.
Execution-Flows-06-02-2025_05_23_PM.png Once configuration is complete, click Save.

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Practical Use Case:

Imagine a customer messaging the chatbot with the phrase “Where’s my order?”. Instead of routing the query to a human agent or waiting for a manual reply, the Intent Detected: Agent trigger can:
  • Automatically detect the Order Tracking intent.
  • Start a pre-configured flow that fetches order details from the integrated system (e.g., Shopify, internal database). Provide the customer with real-time order status, estimated delivery date, and a tracking link. If the customer’s input doesn’t match or is incomplete (e.g., missing order number), the re-prompts guide them to provide the required information.
This approach not only speeds up the resolution but also enhances the customer experience with accurate, instant updates. Execution-Flows-06-02-2025_05_26_PM.png
Note:
  • When used in an execution flow, the flow type is set as Sub Flow of synchronous type.
  • Execution settings are displayed; however, you can only access flow manager within Execution settings when this trigger is selected.