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The Page Visited trigger is used to initiate a chat flow when a contact or visitor lands on a specific web page. This trigger helps you engage users contextually based on the page they’re visiting and their behavior on your website.

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Topics covered:

Follow the steps below to configure the Page Visited trigger in your chat execution flow:

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Add the Trigger

  • Drag and drop the Page Visited trigger from the trigger list onto your flow canvas.
  • Click on the trigger block to open its configuration settings.
Screen Shot 2025-05-31 at 11.19.04 PM.png

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Configure the Page Visited Trigger

The configuration panel is divided into three sections: Page URL: Set the conditions that define when this trigger should activate based on the web page being visited.
  • Add multiple conditions using AND/OR operators.
  • Choose from the following operators:
    • **is not empty **(default – no value input required)
    • **is **
    • **starts with **
    • **ends with **
    • contains
    • **does not contain **
    • **wildcard **
UTM Variable Matching: Enable this option to refine the trigger using UTM parameters. Available UTM parameters:
  • utm_source
  • utm_medium
  • utm_term
  • utm_content
  • utm_campaign
Audience (Visitor or Contact): Define who can see the flow based on user type and behavior. Choose either:
  • Visitor (default) – applies to any anonymous visitor.
  • Contact – targets only identified users (logged-in or recognized).
Chat Display Behavior: Configure when the chat flow should appear to the visitor once the conditions are met. Screen Shot 2025-05-31 at 11.27.28 PM.png

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Practical Example

Let’s say you want to notify your customers or website visitors when they land on a specific page of your website — such as a new feature announcement, a discount offer, or a personalized message. You can use the “Page Visited” trigger to do exactly that. Screen Shot 2025-05-31 at 11.22.44 PM.png