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Once an A2P 10DLC Brand or Campaign has been submitted to and approved by the Campaign Registry (TCR), there is currently no way to make updates to that campaign. If you need to make changes to an existing campaign, you’ll need to submit a new Brand or Campaign.

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Can I edit an A2P Brand?

Yes. As of December 16, 2021, if your Brand registration attempt fails and Salesmate receives feedback from TCR about the failure reason, you can edit the Brand via the Salesmate and resubmit. Salesmate will cover the cost of retrying Brand registration for 2 additional attempts - a total value of $88. Note: The two additional attempts at no cost only apply to edits on the same Brand. Submitting a new Brand will result in a new charge.If there is an inaccuracy in an A2P Brand that you have already successfully registered, please contact the Salesmate support team be sure to include your Salesmate Account ID and exactly which details need to be corrected in your Brand registration.

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Can I delete an A2P Brand?

Yes, as of May 25, 2023, you can delete any of your existing Brands, whether they are in a Failed or Registered state. Please note that if this is a registered Brand then any Campaign Use Cases associated with it must be deleted first before you can delete the Brand. Deletion of both Campaign Use Cases and Brands is permanent and cannot be undone, please proceed with caution. Navigate to the Profile Icon on the top right cornerClick on Setup Head over to Voice & Text categoryClick on Voice Apps mceclip1.png Click on Regulatory Compliance Select the Brand you wish to Delete Click the Remove button on the grid table. If you have existing Campaigns then this deletion request will fail, follow the below steps to delete the Campaign Use Case(s) associated with this Brand first and then try again.Brands cannot be deleted via API request at this time. If you are an ISV and need to bulk delete Brands please Contact Support for additional assistance.

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Can I edit or delete an A2P Campaign Use Case?

It is not possible to edit an already-registered, in-progress, or failed A2P Campaign; however, you may delete (unregister) an A2P Campaign via the Console or API, and register a new one in its place.A2P Campaigns can be deleted (unregistered) via Salesmate regulatory compliance: Navigate to the Profile Icon on the top right cornerClick on Setup Head over to Voice & Text categoryClick on Voice Apps mceclip1.png Click on Regulatory Compliance Select the Campaign you wish to Delete Click the Remove button on the grid table.You will get a confirmation popup.
  • Yes to remove. This will delete it completely from Salesmate and TCR, and cannot be undone.
Campaigns can also be deleted via an API request. See the ISV A2P API documentation for a code sample.