| High-risk financial services | Payday loansShort term high-interest loansNew loan solicitingThird-party loansStudent loansCryptocurrencyStocks and investing platforms | ”Third-party” means originating from any party other than the one which will service the loan. Examples of third-party loans could include: auto, mortgage, personal, etc. First party loan content is acceptable if it is not promotional messaging. No businesses that solely operate in stocks, investing, or cryptocurrency are allowed to send SMS traffic. If there is a mixed use case where that is a partial aspect of the business it may be approved based on the other use case content. | |
| Third-party lead generation services and marketing | Companies, NGOs or political campaigns that buy, sell, or share consumer information.Affiliate lendingAffiliate marketingDeceptive marketing | Any third-party use cases are strictly forbidden. Consent must be obtained directly from end-users. Political use case customers sending SMS messages are not able to use voter registration databases to collect consent and outreach end-users. Any business with a terms of service or privacy policy that mentions sharing or selling consumer data/opt-in information is considered non-compliant. | |
| Debt collection or forgiveness | Third-party debt collectionDebt consolidationDebt reductionDebt reliefCredit/debt repair | ”Third-party” means originating from any party other than the one who is owed the debt. For example, a hospital could send messages regarding bills for its own patients, assuming they provided opt-in to receive that messaging. While third party debt collection is not permitted, a debt collection business that has direct consent from end-users to send related content may do so. Debt consolidation, debt reduction and credit repair programs are prohibited regardless if there is first-party consent. | |
| “Get rich quick” schemes | Deceptive work-from-home programsRisk investment opportunitiesPyramid schemesMystery ShoppingMulti Level Marketing (MLM) | This is different from outreach about employment as a result of compliant opt-in practices, messages from brokerages to their members, investment news alerts, or other investment-related messages. | |
| Illegal substances/articles | CannabisCBDKratomParaphernalia productsVape/E-cigsFireworks | Cannabis, CBD, Kratom, or drug paraphernalia product businesses are prohibited from utilizing SMS/MMS messaging on Twilio in the US and Canada, regardless of content. These restrictions apply regardless of the federal or state legality. All use cases for these are disallowed from sending SMS whether it contains cannabis content or not, even for 2FA purposes it is not permissible for such entities. | |
| Prescription drugs | Drugs that require a prescription | Offers for drugs that cannot be sold over-the-counter in the US/Canada are forbidden regardless if the business is a licensed professional. | |
| Gambling | Casino appsWebsites that offer gamblingSweepstakes50/50 RafflesContestsBetting/Sports picks | Gambling traffic is prohibited in the US and Canada on all number types (Toll Free, Short Code, Long Code). Sweepstakes are allowed on Short Code but need to go through a special review. Bingo related messages are allowed on an approved Short Code. | |
| ”S.H.A.F.T.” use cases and electronic smoking devices | SexHateAlcoholFirearmsTobaccoVape/E-ciggs | Alcohol traffic is allowed on Toll Free, Short Code, and Long Code in the US, as long as proper age gating procedures are in place. Age gating means that website users must input their date of birth. It cannot be a yes or no question. Firearms, Tobacco, Vape, and E-cigarettes are not allowed on Toll Free, Short Code, or Long Code regardless of age gating. All age-gated content into Canada must be blocked across Toll Free, Short Code, and Long Code. The only way to send age-gated traffic into Canada (even with proper age-gating) is to receive a special carrier exemption. Allowed age gated content in Canada include: pocket knives, lighters, and non-alcoholic beverages | Notice: Any use cases that violate Twilio’s |
| Acceptable Use Policy | | | |
| or | | | |
| Salesmate Messaging Policy | | | |
| are also not allowed on Twilio’s platform, regardless of number/sender type or destination country. | | | |
