| 30886 | Invalid Campaign Description | The campaign description does not thoroughly explain the purpose of the campaign or the description does not match the use case. | Verify that the campaign description is accurate and detailed. If you are an ISV registering a direct offering to your customers, please indicate that in the campaign description. Resubmit campaign for review. |
| 30893 | Invalid Sample Message Use Case | Sample messages are either not provided, unclear, or content does not match the campaign use case. | Verify that sample messages are accurate and detailed. Sample messages should reflect actual messages to be sent under the campaign and indicate templated fields with brackets. At least one of the sample messages needs to include your business name. Use case and campaign description need to match the campaign description. |
| 30892 | Invalid Sample Message - Public URL Shorteners | Public URL shorteners are not accepted. The website URL included in the sample messages was either from a public URL shortener or non-secured. | Remove public URL shorteners from sample messages. |
| 30891 | Invalid Website URL | An invalid URL was provided for registration. Websites need to be functioning. If this is a registration pre-launch, it needs to be indicated in the campaign description. | Verify that the provided websites are functioning or detail is provided if the registration is for a pre-launch website. |
| 30896 | Opt-in Error | Opt-in message workflow is not sufficient for campaign type and consent is required or opt-in is shared with 3rd parties. | Verify opt-in meets CTIA’s guidelines. All methods of opt-in need to be listed. If opt-in is collected through a paper form or behind a login, please provide a hosted link to the image of opt-in. If opt-in occurs on a website, please provide a link to the website. The website needs to have a privacy policy and terms of service. Ensure opt-in is not shared with 3rd parties. |
| 30887 | Opt-out Error | The campaign indicated collecting and processing consumer Opt-Outs, but the workflow is unclear, missing opt-out keywords or opt-message. | Verify that the opt-out workflow is accurate and update the Message Flow (labeled as ‘How do end-users consent to receive messages’ while submitting) description with the opt-out process. If an opt-out is managed, add opt-out keywords and update the opt-out message to include acknowledgment of the opt-out request, confirmation that no further messages will be sent, and brand name. |
| 30890 | Subscriber Help | HELP message reply does not contain the brand name, phone number, or email address. | Verify that the subscriber help message contains the brand name, phone number, or email address. A message needs to guide customers on who they can contact after replying “help”. |
| 30889 | Embedded Phone Number | Embedded phone number use is selected, but is not reflected in the sample message. | Verify embedded phone number selection is accurate. Update the Sample Messages with Embedded Phone Number or update Embedded Phone Number selection. |
| 30888 | Age Gate Not Present / Not Acceptable | The age gate is not present. | Verify and add a robust age-gate to your website or opt-in policy. |
| 30881 | Invalid Brand Support Email | Support email is not associated with the brand. The brand support email was either invalid or associated with a public domain email. | Verify brand support email is valid and not associated with a public domain email. |
| 30894 | Invalid Brand Information | Campaign registration needs to be associated with the brand behind the campaign. If you are an ISV registering a direct offering, the campaign description needs to indicate a direct offering. | Verify brand information is valid. |
| 30895 | Direct Lending - Campaign and Content Attribute Error | The campaign is for direct lending or loan arrangement and is missing content attributes indicating direct lending. | Verify direct lending or loan arrangement is selected for campaign registration. If the campaign is not related to direct lending or loan arrangement, please update the campaign description. |
| 30903 | Incorrect Sole Prop Brand Registration | The brand behind the campaign does not meet the small business Sole Proprietor (EIN) criteria set by TCR and mobile carriers. A campaign can not be registered with a Sole Proprietor use case. | Register the brand as a standard brand and register a standard or acceptable campaign use case that aligns with the registered brand’s classification. |
