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If your team cannot hear the notification sound or sound during the calls or move directly to missed calls. Please take the following steps:Quick Links Chrome Safari Firefox

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Settings for Chrome

While you’re using Salesmate in Chrome browser. In the address bar, click the padlock icon. Navigate to ‘Site settings.’ Screenshot_2023-05-31_at_12.58.06_PM.png Then, make sure ‘Sound’ is set to ‘Allow’: ![Screenshot_2023-05-31_at_1.02.17_PM.png](./images/Screenshot 2023-05-31 at 1.02.17 PM.png)

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Settings for Safari

Access the following while using the Safari browser. SafariPreferencesWebsitesAuto-Play Then, make certain that ‘yoursalesmatedomain.salesmate.io’ is set to ‘Allow All Auto-Play’: Safari_Pref_Website_AutoPlay_Allow.png

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Settings for Firefox

Access the following while using the Firefox browser. FirefoxPreferencesPrivacy & Security Click ‘Setting’ aligning to Autoplay: Then, for ‘yoursalesmatedomain.salesmate.io,’ modify the default to ‘Allow Audio and Video’ or establish a custom setting:While you’re using Salesmate, In the address bar, click the padlock icon. Navigate to the ‘Connection Secure Settings’ section. Click ‘More information’ Click ‘Permissions’ tabUncheck, ‘Use Default’Select ‘Allow Audio and Video’