Website Tracking in Skara

Website Tracking in Skara allows you to monitor the behaviour of visitors on your website. By tracking page views, clicks, and other interactions, you can gain insights into how prospects and customers engage with your content. This data helps you understand visitor intent, identify high-interest leads, and personalize your follow-up efforts, ultimately improving your sales and marketing strategies.

Prerequisite: Subscribe to Unified Inbox and thereafter Install the Chat Script to your website. Learn More

Steps for Activating Website Tracking

Install the Skara Chat via the skara Messenger Plugin for WordPress or via the Chat Installation Code within Skara.
Select options to show or hide the messenger widget through the plugin or by adjusting the code.
If you’ve hidden the messenger but still want to track website visitors linked to specific contacts, you’ll need to add the JS API method, tracking code, or custom events for the following:
Email campaigns you’ve sent
Web Form Submissions
Meeting Scheduler Form Submissions
Gravity Form Submissions

Email Campaigns you’ve sent

<script>
<?php if (isset($_GET['email'])) { ?>
  window.addEventListener('SKARA_READY', function() {
    SALESAMTE .login({
      user_id: "<?php echo $_GET['email']; ?>",
      email: "<?php echo $_GET['email']; ?>",
      first_name: "<?php echo $_GET['fname']; ?>",
      last_name: "<?php echo $_GET['lname']; ?>"
    });
  });
<?php } ?>
</script>

Web Form Submissions

<script>
window.addEventListener("SM_FORM_SUBMITTED", function (e) {
  SALESMATE .login({
    user_id: e.detail.formData["Contact.email"],
    email: e.detail.formData["Contact.email"],
    first_name: e.detail.formData["Contact.firstName"],
    last_name: e.detail.formData["Contact.lastName"]
  });
});
</script>

Meeting Scheduler Form Submissions

<script>
window.addEventListener("SM_MEETING_SUBMITTED", function (e) {
  SALESMATE .login({
    user_id: e.detail.formData["Contact.email"],
    email: e.detail.formData["Contact.email"],
    first_name: e.detail.formData["Contact.firstName"],
    last_name: e.detail.formData["Contact.lastName"]
  });
});
</script>

Gravity Form Submissions

function ti_custom_javascript() {
  if (isset($_GET['email'])) { ?>
    <script type="text/javascript">
      window.addEventListener('SALESMATE_READY', function() {
        SALESMATE.login({
          user_id: "<?php echo $_GET['email']; ?>",
          email: "<?php echo $_GET['email']; ?>",
          first_name: "<?php echo $_GET['fname']; ?>",
          last_name: "<?php echo $_GET['lname']; ?>"
        });
      });
    </script>
  <?php }
}
add_action('wp_head', 'ti_custom_javascript');

Getting started

Overview

Working With AI Pilots

Execution Flows (AI Pilot)

Ai Pilots

Knowledge Based System

Chats

Unified Inbox

Ticket Management & SLA's

Built In Calling and Text

Emails

Meeting Scheduler

Email Campaign

Snippet Management

Smart Flows

Conversation Reports

Duplicate Management

Import 3.0

Setup

Contact and Companies

AI tools

Steps for Activating Website Tracking

Email Campaigns you’ve sent

Web Form Submissions

Meeting Scheduler Form Submissions

Gravity Form Submissions

​Steps for Activating Website Tracking

​Email Campaigns you’ve sent

​Web Form Submissions

​Meeting Scheduler Form Submissions

​Gravity Form Submissions

Steps for Activating Website Tracking

Email Campaigns you’ve sent

Web Form Submissions

Meeting Scheduler Form Submissions

Gravity Form Submissions