When a new visitor starts a chat with you, he might share an email address that might not belong to him.Documentation Index
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- If Skara cannot identify the visitor as a verified contact i.e. the email shared by the visitor belongs to him or not, then messenger will show an impersonation warning with every chat message sent by this visitor.
- Skara will auto consolidate contact information once the visitor is identified as verified contact after login or signup.
- The impersonation warning is removed once the visitor identifies himself by logging in with the same email in Skara.
Note: This impersonation warning is only visible on the inbox side to users of the messenger.