How to Customize Ticket Notification Templates

Documentation Index

Fetch the complete documentation index at: https://support.getskara.ai/llms.txt

Use this file to discover all available pages before exploring further.

• Navigate to the Profile Icon on the top right corner
• Click on the Set Up
• Head over to the Modules category
• Click on the Ticket module

• Head to the Notifications section.
• You will see the List of the Notification Templates

• Select the preferred Template
  • A pop-up will appear, which allows you to customize the following:
    • Subject
    • Body (Make the required changes)
• Once done, you can either Save & Preview the Template to see how it will appear or just click on Save to save the changes