Skip to main content
What exactly is the Voice AI Pilot?
  • Acts like your phone’s smart assistant inside Skara
  • Assign a phone number to an AI-powered agent to answer calls, talk to callers, and follow your defined flow.
  • Saves your team time while delivering a great caller experience.
Note: Works only with the Skara Voice app.
What do I need before I can use it?
  • A phone number purchased under Voice Configuration.
  • An AI Pilot set up to handle calls.The Skara Voice app installed, with the Voice channel active in your chat workspace.
Can I use this with other calling tools like Dialpad or RingCentral?
  • No - currently works only with the Skara Voice app.
Can I connect one number to multiple AI Pilots?
  • No - a phone number can only be linked to one AI Pilot at a time.
Can one AI Pilot handle calls from different numbers?
  • Yes - you can have several phone numbers ring to the same AI Pilot.
What happens if my AI Pilot doesn’t have a conversation flow?
  • The call will end immediately.
  • An error message will display**: “Something went wrong.**”
Can the AI Pilot transfer calls to a human?
  • Yes - works like a warm transfer, sending the call directly to the chosen user even if that number is shared.
What if I transfer a call to someone who doesn’t have a number assigned?
  • They will not receive the call.
Can I move a phone number back from the AI Pilot to a human user?
  • Yes - reassigning the number to a user automatically removes it from the AI Pilot.
Can I change how the AI Pilot sounds?
  • Pick a voice provider : Eleven Labs, Rime.
  • Choose the tone and model of the voice.
  • Adjust talking speed: between 0.7 and 1.2.